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Warning signal says to close scanner and it is close. Can't…

Customer Question
Warning signal says to...

Warning signal says to close scanner and it is close. Can't install ink cartridge because of this.

Technician's Assistant: Is there an error code on your printer when you try to scan?

I haven't scan anything. was trying to install an ink cartridge, but it keeps telling me to close scanner unit

Technician's Assistant: When did you last update the printer driver software?

Just downloading what was recommended, it couldn't complete the driver installations. checked the connection and alll is good

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

So what do i do about the scanner warning

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
12/11/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,087
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the make and model of the device that is having the issue.

Thank you

Ask Your Own Printers Question
Customer reply replied 7 months ago
Sorry, but I’ve solved the problem. Sorry for the inconvenience I may have caused.
Technician: Richard, Technician replied 7 months ago

No problem!

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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