Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have just spent 2 hourswith support and now my printer has…

Customer Question
I have just spent...

I have just spent 2 hourswith support and now my printer has jjust sent my envelopes in at an odd angle so they get caught in the printer, HELP11 I need it right no!!!!

Technician's Assistant: What's the brand and model of your printer?

HP Photo smart 5 5 20

Technician's Assistant: How long has this been going on with your HP printer?

My case # ***** KM4664

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

1/2 hour ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My case # ***** KM4664 but now when I run enveloopes through they always send the first one without an addres and now the feeder is feeding sending my envelopes mto the left. HELP!!!

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 9 hours by:
12/11/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 6 months ago
No
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an hp envy 7640 and have spent hours trying tp print
I have an hp envy 7640 and have spent hours trying tp print envelopes. please help … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Brand new Epson 432 showing a paper jam. There is no paper
Brand new Epson 432 showing a paper jam. There is no paper jam. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I was printing an address on an envelope and it is jammed in
I was printing an address on an envelope and it is jammed in the printer … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
We are having problems printing envelopes on our SPC 430DN
We are having problems printing envelopes on our Rich SPC 430DN It is crinkling up the envelopes. We want to print around 10,000 envelopes per month Can this printer do an efficient job of this? Is th… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My Epson XP-810 smudges the edges of envelopes that it
My Epson XP-810 smudges the edges of envelopes that it prints from the rear paper feeder tray. Is there anything a user con do to stop this from happening?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an HP LaserJet 4L (2003) lately as I click to print
I have an HP LaserJet 4L (2003) lately as I click to print a document the paper start feeding to print then stop. I open and removed the carriage and could see the paper. I had topull the paper back t… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Epson XP-400 printing 80lb card stock. Not catching paper.
I have an Epson XP-400. I am printing 80lb card stock, 8 1/2 x 11. The first 50 or so went fairly smoothly...now, it is barely catching the paper---I am almost hand-feeding the paper. Have checked all… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have an NX510. Photo paper jammed in it and I removed it
I have an NX510. Photo paper jammed in it and I removed it through the feed tray. Ever since it gives me a message every time I turn it on, "A printer error has occurred. Turn off the printer, then pr… read more
Mike Taylor
Mike Taylor
44 satisfied customers
The upper feed tray for Brother DCP 8065DN isnt working. It
The upper feed tray for Brother DCP 8065DN isn't working. It goes throught he first feed, but gets jammed during the return. Is there instructions to open the lid section to see if something is caught… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Epson Workforce 610 and it wont feed 5 1/2 X 8 1/2
I have a Epson Workforce 610 and it won't feed 5 1/2 X 8 1/2 invitation card stock. Is there any alternate way to feed in the stock?… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
I have a Pixma iP5000 that has stopped printing CDs. The tray
I have a Pixma iP5000 that has stopped printing CD's. The tray is rejected with the message "Error Number : 1001 The CD-R Tray is not inserted or a printable disc is not placed on the CD-R Tray. Load … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a PIXMA MP470 Canon printer. When I print or copy an
I have a PIXMA MP470 Canon printer. When I print or copy an “8.5 x 11” sheet of paper the lower right corner gets caught on something and will not print. There is on problem when printing “4 x 6” phot… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
The indicator light on my ip4000 flashes twice,indicating a
The indicator light on my ip4000 flashes twice,indicating a paper feed fault. There's no jam or foreign body that I can see. Suggestions in the manual are no help, so can you suggest a solution, pleas… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a 1720 dell printer and want to know how to set for
I have a 1720 dell printer and want to know how to set for a custom paper size print? Need to print 5 1/8" x 7"? Plus other sizes. On the sizes we have limited listed?… read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
I have a Canon iP4000R printer. I am very satisfied with it.
I have a Canon iP4000R printer. I am very satisfied with it. Can I print envelopes with thins printer and if so how do I do it? XXXXX XXXXX Houston… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I was attempting to print a single envelope following the directions
I was attempting to print a single envelope following the directions on "Labels". The envelope in the paper tray with straight edge by the right hand side of tray and flap facing up - but my envelope … read more
Cpolarek
Cpolarek
Associate Degree
114 satisfied customers
I have recently purchased an HP officejet 6500 Wireless all-in-one
I have recently purchased an HP officejet 6500 Wireless all-in-one E709n I am able to print cards and letters but the printer will not accept my 5 3/4 x 8 3/4 envelopes the message comes up mismatch, … read more
Josh
Josh
Associate Degree
38 satisfied customers
the printer performs every other function except printing envelopes;
the printer performs every other function except printing envelopes; it jams whenever "envelope" is selected in the page set up menu in Microsoft Word software… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x