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I have a question with my scanner. Epson Perfection V370. I…

Customer Question
Good morning John. I...

Good morning John. I have a question with my scanner

Technician's Assistant: What's the brand and model of your printer?

Epson Perfection V370

Technician's Assistant: How long has this been going on with your Epson printer?

I need a document which should be grey scale, 600 dpi but it should not be more than 5 mb . How do you increase or decrease the size.

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the Operating System (OS) on the computer or device you're printing from?

I run windows 7 on desktop and I keep updating when I get a message from Microsoft. But I have never updated my scanner.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just need to know how to increase or decrease the size of a document when I am scanning a document. May I request a phone call please. My number is (08) 92774994

Submitted: 7 months ago.Category: Printers
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Answered in 20 minutes by:
12/11/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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