Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

A WF-620 printer for the first time onto a 10.13 Mac.I

Customer Question
I am Installing a...

I am Installing a WF-620 printer for the first time onto a 10.13 Mac.I cannot get the transition from DOC to PDF to work

Technician's Assistant: How are you connecting to your WF-620: wirelessly or by USB?

I want to do it wirelessly

Technician's Assistant: When did you last update the printer driver software?

I can't install the printer driver

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have gone through all the requested procedures until I got to Install software

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
12/10/2017
Technician: Md. Sadique, Engineer replied 9 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 9 months ago

As of the first step, we need to connect your printer to the wifi, then we can go ahead with installing the printer.

Is it connected?

Ask Your Own Printers Question
Customer reply replied 9 months ago
no
Technician: Md. Sadique, Engineer replied 9 months ago

Could you please recheck the model number of your printer?

I cannot find any model number WF-620 in the database.

Ask Your Own Printers Question
Customer reply replied 9 months ago
no, the printer is a WF-2760
Technician: Md. Sadique, Engineer replied 9 months ago

I will give you a video which will help you to connect the printer to your Wifi.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 9 months ago

Please click this link to access the video: https://www.youtube.com/watch?v=xJn0zolhP9o

Ask Your Own Printers Question
Customer reply replied 9 months ago
OK, I did not know I had to do that at this stage
Technician: Md. Sadique, Engineer replied 9 months ago

Watch the Video from 3 minutes 21 seconds.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 9 months ago

Keep me posted!

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,689 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a new macbook pro and I cannot connect to our network
I have a new macbook pro and I cannot connect to our network printer C3325i ???? … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
Im trying to use my aritsan 1430 with my Mac book pro. I
hi im trying to use my aritsan 1430 with my Mac book pro. I haven't used it in a year and I can't load in the software or get it to print … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Just trying to install new HP Office jet Pro 8715. The
Hi -just trying to install new HP Office jet Pro 8715. The software cannot find the printer. Have cable hooked up - also wireless is set up-won't connect either way? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
I have a WF 4730 - I am trying to default to tray one to
I have a WF 4730 - I am trying to default to tray one to print photos size 4*6 - my printer will only print from tray two - I have followed the paper settings procedures on the printer numerous times.… read more
Sheri
Sheri
Bachelor's Degree
748 satisfied customers
Can you help me my printer has gone recovery mode and i dont
hi can you help me my printer has gone recovery mode and i dont know what to do. would appreciate it … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Got a new router and all is good except my HP Envy 5660
Got a new router and all is good except my HP Envy 5660 won't print. It appears to be connected to network, but states off-line. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a WF pro WF3720 I can not connect it over the
I have a WF pro WF3720 I can not connect it over the wireless network. I have connected it with the usb. It works with my laptop and from my cell phone but will not install onto the network. when inst… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
We bought an Epson Workforce WF-2760 printer yesterday. I
Hi, we bought an Epson Workforce WF-2760 printer yesterday. I have an Apple mac. When I tried to enter the Epson printer so I can print some materials, the prompt said I have to get software from Epso… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
My Canon MB5000 cannot connect to my Huawei Wireless modem.
My Canon MB5000 cannot connect to my Huawei Wireless modem … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I am trying to add my epson WF-2750 to my new iMac computer.
hello I am trying to add my epson WF-2750 to my new iMac computer … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
Printer does not talk to my iMac. Have tried wifi and also
Printer does not talk to my iMac. Have tried wifi and also wired. Cannot print from the web. Thanks. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just updated my MacBook Pro to macOS High Sierra 10.13 and
I just updated my MacBook Pro to macOS High Sierra 10.13 and now I can't use my Epson Word Force WP-4530 (WiFi) printer. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got a new iMac and a Canon Pixma Pro 9000 printer.
I just got a new iMac and a Canon Pixma Pro 9000 printer. Have downloaded drivers, but system preferences can't seem to find it when I try to add it to my printers. Printer is on and hooked up to comp… read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
How do I connect a MacBook Air Laptop to a Epson WF-2760?
How do I connect a MacBook Air Laptop to a Epson WF-2760? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Want to connect via wireless connection Macbook 10 to epson
Hi want to connect via wireless connection Macbook 10 to epson wf-3540 … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Wanting to set up my scan function - I have USB in both Mac
Hi - wanting to set up my scan function - I have USB in both Mac computer and WF - when I invoke scan function I am told there is a communication error. What am I doing wrong? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
After updating to High Sierra, my Mac cannot see my WF4630
After updating to High Sierra, my Mac cannot see my WF4630 although other computers on my internet can. … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
It received a warranty replacement WF-4630 printer. Got the
It received a warranty replacement WF-4630 printer. Got the windows setup to recognize the printer and it works. I cannot get the printer to print from my Iphones or Ipads. The previous printer did al… read more
Md. Sadique
Md. Sadique
Engineer
3,689 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x