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I have a HP printer and never knew how to print two sided…

Customer Question
I have a HP...

I have a HP printer and never knew how to print two sided copies. Can you help me?

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

I think it is hooked up wireless.

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer works well, I just never found out how to print two sided documents.

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/10/2017
Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 7 months ago

What is the model number of your printer?

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Customer reply replied 7 months ago
trying to locate the model # Office Jet Pro 8710
Technician: Md. Sadique, Engineer replied 7 months ago

Thanks for the info. Give me a moment.

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Technician: Md. Sadique, Engineer replied 7 months ago

Do you have a windows or MAC computer?

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Customer reply replied 7 months ago
I already paid $5.00 for help. Nothing is wrong with my computer
Customer reply replied 7 months ago
NO. I have a HP computer.
Technician: Md. Sadique, Engineer replied 7 months ago

Great!

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Technician: Md. Sadique, Engineer replied 7 months ago

I will walk you through the steps of double-sided printing.

Open the document that you want to print > then click File > then click Print.

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Technician: Md. Sadique, Engineer replied 7 months ago

The print window will open > please let me know if you see the print properties button in that window.

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Customer reply replied 7 months ago
No. I will request my $5.00 back and I will check with Staples.
Thank you.
Good by.
The document is not on the computer. It is in the file on the printer to go through to print the copy.
Customer reply replied 7 months ago
I lay the paper two sided in the printer to print two sided. I do not have it on the computer.
Customer reply replied 7 months ago
If you can not help me I want my $5.00 back.
Thank you.
Technician: Md. Sadique, Engineer replied 7 months ago

Let me clarify,

You want to copy a paper and print it double-sided on a paper. Right?

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Customer reply replied 7 months ago
Just refund my $5.00 PLEASE!
Technician: Md. Sadique, Engineer replied 7 months ago

I will send a refund request to the moderators.

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