Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I don't think the printer is communicating with our wireless…

Customer Question
I don't think the...

I don't think the printer is communicating with our wireless connection. The items sent to the printer a stored in queque

Technician's Assistant: What's the brand and model of your printer?

Brother HL22770DW

Technician's Assistant: How long has this been going on with your HL22770DW?

I just noticed this 2 days ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have updated windows when I receive notices of important updates and I think the last time I did this was about a couple of weeks ago. That is the only updates I have done

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes we also have an HP office jet printer on the same wireless net work and it is not working either.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
12/10/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Printers Question
Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I cannot get it connected to my All-In-One Computer. My
I cannot get it connected to my All-In-One Computer. My printer is anDirect-1B-HP Office Jet 4650. … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
Cannot successfully hookup new HP printer to my comput. HP
Cannot successfully hookup new HP printer to my comput … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I can print test pages. But I can't print from my desktop.
I can print test pages. But I can't print from my desktop. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an HP office jet 6500 wireless E709n and a MacBook
I have an HP office jet 6500 wireless E709n and a MacBook laptop. I am unable to print. Last week I spoke with Catherine Alex Jones, HP case #***** She advised me that I have trojans and foreign IP ad… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a new HP office/Jet 3830 all in one printer. I tried
I have a new HP office/Jet 3830 all in one printer. I tried to install it and it shows on my computer and on my cell phone but when I try to print is says it does not communicate … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought a new computer at Best Buy and I need help
Hi. I just bought a new computer at Best Buy and I need help connecting my printer to it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am getting a message printer not connected. Ink was low so
Ink was low so I have inserted new cartridges MX922 couldn't come at a worse time; am trying to print boarding passes … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have Word 2016 and an HP Office Jet Pro 8710 printer. When
I have Word 2016 and an HP Office Jet Pro 8710 printer. When printing envelopes the program always cuts off the top half of the name in the return address. To solve this I moved the return address dow… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I am trying to print it says printer is in an error
when I am trying to print it says printer is in an error state … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My HL-2280DW network printer is off line and I fo not know
My HL-2280DW network printer is off line and I fo not know how to get it back on line. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an HP Office Jet 4652 and sometimes it tells me it's
I have an HP Office Jet 4652 and sometimes it tells me it's connected and sometimes it says it is not connected. It just wont print. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Canon MB2020 printer that I use in my office. It is
Hello. I have a Canon MB2020 printer that I use in my office. It is a Wifi printer. And up until the last couple of days, my PC would print to it just fine. But now my PC will not communicate with it.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I had a Brother MFC-6490CW installed on a computer with XP
I had a Brother MFC-6490CW installed on a computer with XP that was on a network with a new computer with Windows 7 professional also on the local network. The brothers on the xp was set up to as a gr… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a HP Office Jet Pro8500A Plus and after the Printer
I have a HP Office Jet Pro8500A Plus and after the Printer sits overnight, I have to reboot the Printer to make it print or it gives me the Document Failed To Print notice . What is wrong . This just … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I own a Lexmark x4270 and have a problem. Every time I try
I own a Lexmark x4270 and have a problem. Every time I try to print a dialogue box says the printer is not communicating with the computer. I have done everything they asked to check the connections, … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am running windows 7 on a H-PP lap top. I am unable to frint
I am running windows 7 on a H-PP lap top. I am unable to frint to a Brothers MFC 6800. Can you help me? It is now 2:15 PM and I have not gotten any reply. A 35 minute wait!!! It is now 2:30 PM and sti… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have outdated printer but need to keep it working. there
I have outdated printer but need to keep it working. there must be a download I need to keep it printing. Serial # XXXXX XXXXX I have 4 documents in Queque. I will wait for an answer.… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x