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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I am trying to print a photo from my laptop to the

Customer Question

I am trying to print a photo from my laptop to the Photosmart 309G and my printer keeps asking me to load paper into the Main Tray. It will not feed.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: This morning.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Nothing that I can think of
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Customer: replied 11 months ago.
OK, I am waiting
Customer: replied 11 months ago.
No thanks. I think it is a mechanical issue and not a software issue. Thanks Anyway.
Expert:  Md. Sadique replied 11 months ago.

I am sorry for the delay. Due to a thunderstorm in our area, we had a power outage for sometime.

Expert:  Md. Sadique replied 11 months ago.

What is the operating system of your computer?