Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My computer reinstalled the printer driver, but now it does…

Customer Question
My computer reinstalled the...

My computer reinstalled the printer driver, but now it does do anything when I send a print. I does do nozzle clean and the test print following it. I turn it off and on, disconnected USB and reconnected, still doesn't work. What's wrong?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 7 professional

Technician's Assistant: Does your computer have an On-Screen Display button for brightness?

Brigtness of monitor?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it just want the printer to print like before.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/10/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 7 months ago

What error are you getting?

Ask Your Own Printers Question
Customer reply replied 7 months ago
No error; no reaction from the printer. although it prints the test prints after nozzle cleaning
Technician: Kamil Anwar, Technician replied 7 months ago

What program are you using to print?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Could you just let me know what I need to check please?
Customer reply replied 7 months ago
I just accepted free trial before connected with you...
Customer reply replied 7 months ago
Are you still there?
Technician: Kamil Anwar, Technician replied 7 months ago
  1. Open Control Panel
  2. Open View devices and printers
  3. Right Click the printer and select troubleshoot
  4. Let me know if this resolves the issue
Ask Your Own Printers Question
Customer reply replied 7 months ago
Let me try.
Customer reply replied 7 months ago
I found no "View devices and printers"
Customer reply replied 7 months ago
I have Windows 7 professional
Technician: Kamil Anwar, Technician replied 7 months ago
  1. Open Control panel
  2. Switch to Category View
  3. Look under Hardware and sound
Ask Your Own Printers Question
Customer reply replied 7 months ago
I wanted to print from Adobe PDF and Google Picasa, nether printed - no printer reaction.
Customer reply replied 7 months ago
OK I think I found it
Customer reply replied 7 months ago
It says "troubleshooting couldn't identify the problem"
Technician: Kamil Anwar, Technician replied 7 months ago
  1. Open Program from which you are trying to print
  2. While printing make sure the printer is selected in the print dialogue box
Ask Your Own Printers Question
Customer reply replied 7 months ago
it was selected as the printer, I did double check
Technician: Kamil Anwar, Technician replied 7 months ago

Check if it prints now

Ask Your Own Printers Question
Customer reply replied 7 months ago
Just tried again from a PDF file; didn't print, didn't even show up in queue
Technician: Kamil Anwar, Technician replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Not yet, thank you
Technician: Kamil Anwar, Technician replied 7 months ago
  1. Restart the printer and your computer
  2. Try reinstalling the latest printer software from the manufacturer's website
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
The tray will not stay in, epson et-4550 about not a year
about 3 days nothing happen it just started popping out and you can only put in a little bit of paper. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I cannot print word files, or PDF on my printer. (Cannon MX
I cannot print word files, or PDF on my printer. (Cannon MX 700, Windows Vista 64bit). I have the latest drivers installed, still nothing. txt files seem to print ok.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Canon Pixma IP 4500. Suddenly stopped printing black. Checked
Canon Pixma IP 4500. Suddenly stopped printing black. Checked cartridge levels of CLI8 & PG15 - full - ran deep clean twice for colour & black on its own Changed both cartridges for new & deep cleaned… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
HP Photosmart B110b Prints fine in color but not in black.
HP Photosmart B110b Prints fine in color but not in black. Just stopped working. Replaced cartridge, no difference. Tried Word/Excel/PP same result.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a Canon MP600...all of a sudden it will not print in
I have a Canon MP600...all of a sudden it will not print in black ink. It will print all other colors. It does not matter where the document is from...my computer files, e-mail, or internet. I have ch… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My Pixma MG5220 is not printing black text. The ink cartridges
My Pixma MG5220 is not printing black text. The ink cartridges are full / new and I have performed both head cleanings.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I think my cannon 9900 needs a new printer head I have cleaned
I think my cannon 9900 needs a new printer head I have cleaned and done everything but it is printing red. what shoulod I do. It is about 8 yrs old… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
my dell computer XP does not recognize Canon IP90. I bought
my dell computer XP does not recognize Canon IP90. I bought a new printer cable and it still doesn't recognize I have the printer on. I also reinstalled the software driver for Windows 7 from Canon we… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
printer ran out of paper during a print job, now the printer
printer ran out of paper during a print job, now the printer won't print at all. what could be wrong?… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a Canon Pixma MP830 printer. It suddenly just stopped
I have a Canon Pixma MP830 printer. It suddenly just stopped printing from my black cartridges. I checked my cartridges, they are adequate (not empty) I checked my print area setting on Microsoft Exce… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Epson Stylus Photo 1280 - Will not print. I have tried the
Epson Stylus Photo 1280 - Will not print. I have tried the troubleshooting suggestions including turning it off, emptying the printing que, rebooting the computer. The printer shows it is "ready" or o… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My Epson C88 printer will not respond to the last command to
My Epson C88 printer will not respond to the last command to print the requested page. It appears to be working fine up to the last step -print… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
what does error message 0x04464dd61094 lib_barracu on HP PSC
what does error message 0x04464dd61094:lib_barracu on HP PSC 1610 All-in-One Printer mean?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Black ink cartridge on Epson Stylus SX 125 not working
I have an Epson Stylus SX125. My black ink cartridge is indicating full having just replaced it. Also replaced yellow. Yellow color is working but not the black. All my colored cartridges are indicati… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My Canon Pixima iP5000 stopped printing text. Only the Windows
My Canon Pixima iP5000 stopped printing text. Only the Windows logo was printed on the test page. I have reinstalled the driver couple of times with the same result. When it first failed, the text sta… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
The ON light, Check Paper, Check Print Cartridge & Start Copy
The ON light, Check Paper, Check Print Cartridge & Start Copy lights ALL BLINKING. Cancel/Resume & the ON buttons do not active.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Photosmart C6380 All-in-one printer. The printer
I have a HP Photosmart C6380 All-in-one printer. The printer has come with a error message:- Oxc19a0023 (ink failure) Is someone able to help me on how I can fix this problem… read more
NJPCExpert
NJPCExpert
Associate Degree
49 satisfied customers
I have a HP Photosmart C5180 All-in-one printer and all of
I have a HP Photosmart C5180 All-in-one printer and all of a sudden it tells me to replace a cartridge or print in black --- when all cartridges are full. It stops after every time I send something to… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x