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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My computer reinstalled the printer driver, but now it does

Customer Question

My computer reinstalled the printer driver, but now it does do anything when I send a print. I does do nozzle clean and the test print following it. I turn it off and on, disconnected USB and reconnected, still doesn't work. What's wrong?
JA: What Operating System (OS) are you running on your computer or device?
Customer: Windows 7 professional
JA: Does your computer have an On-Screen Display button for brightness?
Customer: brigtness of monitor?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: That's it just want the printer to print like before.
Submitted: 11 months ago.
Category: Printers
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Expert:  Kamil Anwar replied 11 months ago.

What error are you getting?

Customer: replied 11 months ago.
No error; no reaction from the printer. although it prints the test prints after nozzle cleaning
Expert:  Kamil Anwar replied 11 months ago.

What program are you using to print?

Customer: replied 11 months ago.
Could you just let me know what I need to check please?
Customer: replied 11 months ago.
I just accepted free trial before connected with you...
Customer: replied 11 months ago.
Are you still there?
Expert:  Kamil Anwar replied 11 months ago.
  1. Open Control Panel
  2. Open View devices and printers
  3. Right Click the printer and select troubleshoot
  4. Let me know if this resolves the issue
Customer: replied 11 months ago.
Let me try.
Customer: replied 11 months ago.
I found no "View devices and printers"
Customer: replied 11 months ago.
I have Windows 7 professional
Expert:  Kamil Anwar replied 11 months ago.
  1. Open Control panel
  2. Switch to Category View
  3. Look under Hardware and sound
Customer: replied 11 months ago.
I wanted to print from Adobe PDF and Google Picasa, nether printed - no printer reaction.
Customer: replied 11 months ago.
OK I think I found it
Customer: replied 11 months ago.
It says "troubleshooting couldn't identify the problem"
Expert:  Kamil Anwar replied 11 months ago.
  1. Open Program from which you are trying to print
  2. While printing make sure the printer is selected in the print dialogue box
Customer: replied 11 months ago.
it was selected as the printer, I did double check
Expert:  Kamil Anwar replied 11 months ago.

Check if it prints now

Customer: replied 11 months ago.
Just tried again from a PDF file; didn't print, didn't even show up in queue
Expert:  Kamil Anwar replied 11 months ago.

May i connect with you remotely to troubleshoot the issue directly?

Customer: replied 11 months ago.
Not yet, thank you
Expert:  Kamil Anwar replied 11 months ago.
  1. Restart the printer and your computer
  2. Try reinstalling the latest printer software from the manufacturer's website