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I keep getting an error message on my envy 5660 that there…

Customer Question
I keep getting an...

I keep getting an error message on my envy 5660 that there is an obstruction and the printer cartridges can't move, but they are moving and I cannot see any paper obstructio

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes, turned it off & on and unplugged it, is there a hard re-set?

Technician's Assistant: When did you last update the printer driver software?

???

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How can i update the software?

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
12/10/2017
Technician: Electronics Pete, Engineer replied 7 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,328
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 7 months ago

This error can occur if the printer detects some friction when the carriage is moving.

Try applying some light grease to the rail and move the carriage along it several times to ensure it is moving freely.

Let me know if that helps?

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