Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just got an HL-L5100DN and I can't connect to WiFi. I

Customer Question
I just got an...

I just got an HL-L5100DN and I can't connect to WiFi. I tried the TSS online to no avail.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly, the WiFi button only lights on a reboot.

Technician's Assistant: When did you last update the printer driver software?

It's brand new, the WLAN never shows up under network

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
12/10/2017
Technician: Electronics Pete, Engineer replied 7 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,379
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Printers Question
Technician: Electronics Pete, Engineer replied 7 months ago

The HL-L5100DN can connect via a USB cable, or to a network via Ethernet.

It does not have Wi-Fi or WiFi Direct connectivity, however you could print to it via Wi-Fi if your network has a wireless access point.

Are you using a wireless access point to connect it?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 20,379
20,379 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

Electronics Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I've just purchased a fuji xerox P265dw and am trying to
Hi, i've just purchased a fuji xerox P265dw and am trying to install. I have downloaded the drivers and going through the setup. but once i select the wifi button on the printer to search for WLAN, it can't find it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I changed we-fi providers and now I can't get my Dell (10)
I changed we-fi providers and now I can't get my Dell (10) to find my Cannon MG5520 … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have a Brother HL-L2360DW printer. It has worked
I have a Brother HL-L2360DW printer. It has worked wonderfully but I have had to change my network and it has gone off line and I don't know how to get it back on line. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I changed the password on my home wifi but can't figure out
I changed the password ***** my home wifi but can't figure out how to make the change to my 2340 series printer. Can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just got a new modem and now my printer doesn't connect.
I just got a new modem and now my printer doesn't connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just got a new router hooked up to regain my iternet now i
i just got a new router hooked up to regain my iternet now i have to get my brothers printers hooked up i have a hl-l2380odw … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
HL-L2365DW no longer connecting to my PC, Brother HL-L2365D
HL-L2365DW no longer connecting to my PC JA: What's the make/model number of your printer? How old is it? Customer: Brother HL-L2365D About 5 years JA: What kind of computer are you printing from (Mac… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Brother Printer is not printing from computer because the
Brother Printer is not printing from computer because the wireless feature is off. I want to turn it on but have not been successful. HELP … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
First time installing wireless printer. Doesn't show up in
First time installing wireless printer. Doesn't show up in printers list in control panel. Does show up in network devices, but only gives LAN address & other info like that, can't print from that pag… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I recently moved and had to purchase a new Netgear Router
I recently moved and had to purchase a new Netgear Router and my MX860 cannot print wirelessly with my iMac as it had in the past. I need help to have it print wirelessly. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I the printer mentioned, I have it wirelessly connected in
i the printer mentioned, I have it wirelessly connected in my home, I have many devices including windows pc, mac desktop and wireless printing to my phone it always shows as it cannot connect wven th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We can't get it to print wirelessly, brother mcc 9320 cw mcc
it has never worked we have just ordered a new canon pima g300 and it is only able to print wirelessly so we are keen to understand how to get this to work also printing wirelessly would be useful … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I can't get my CAnon Pixma MX 922 to work wirelessly. The
I can't get my CAnon Pixma MX 922 to work wirelessly. The Geek Squad at BestBuy has reinstalled it 4 times in the past week, and it can't hold the wifi signal. They said it might be the router and to … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I had to update my router. Now my Brother MFC-7840W isn't
Customer: I had to update my router. Now my Brother MFC-7840W isn't connecting to the network/my computer. It shows up as an added printer, but i can't get the test page to print. I wanted to set up a… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Hey Nathan, I have the pj673 printer and an iPad mini with
Hey Nathan, I have the pj673 printer and an iPad mini with the iOS 7.0.4 and though my iPad recognizes the printer, it won't switch from the LTE to the printer wifi to actually connect. How do I solve… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cant seem to be able to get my new imageclass mf4570dw to
I can't seem to be able to get my new imageclass mf4570dw to connect wirelessly. I've followed the instructions but the printer cannot seem to connect. I'm trying to connect manually because I don't h… read more
tbwhite2040
tbwhite2040
Computer Support Specialist
Associate Degree
896 satisfied customers
Got a new dell laptop and trying to connect brother wireless
Hi, got a new dell laptop and trying to connect brother wireless printer Printer is connected to the network, got the WLAN report, but when I try to install the printer driver, the laptop can't see th… read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
Our Canon MX860 printer is not responding. What can I do?
Our Canon MX 860 wireless printer has stopped being wireless. I went to the Canon website and got directions for using the Menu button to re-establish the wireless connection, but couldn't get that to… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x