Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I keep getting a support code 6000. I have turned it off,

Customer Question
Goodmorning. I keep...

Goodmorning. I keep getting a support code 6000. I have turned it off, unplugged it, deleted every document in the queue, but it still persists

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Probably when I bought the printer

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 16 minutes by:
12/10/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
For abt 24 hrs
Customer reply replied 7 months ago
Can you just tell me how to fix it
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Hi

As you requested another expert this locks me out.

This lock has now been removed

Ready to go

Thanks

Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Unable to print - printer error has occurred - support code
unable to print - printer error has occurred - support code 6000 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
IT stopped printing and says support code 6000. The same
The same error message has come up, "Printer error has occurred. 1. cancel printing then turn device off. 2. turn device on again if problem persists see the manual and contact service centre. I have done these things. off at printer and off at power point. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I've got error code 6000 I've turned it off, unplugged it,
I've got error code 6000 I've turned it off, unplugged it, checked for loose paper and nothing … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Have support code error 6000. Have switched off and
Have support code error 6000. Have switched off and unplugged printer then turned it on again. problem persists.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My printer has stopped working giving a support code 6000.
My printer has stopped working giving a support code 6000. It is a PIXMA MX922 with serial number ADRY61189. I have cancelled any documents, turned the printer off, unplugged, plugged back in and turn… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon printer MG6360. error showing ...support code
i have a Canon printer MG6360. error showing ...support code 6000 what do i do next Thanks Heather… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My Canon Pixma printer will not operate. I turn it off (as
My Canon Pixma printer will not operate. I turn it off (as directed) and turn on again. Immediately, the same statement (in red) appears atop the little window: "Support Code 6000" Then "turn printer … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have an HP Laserjet 2430 printer. I am getting an error
I have an HP Laserjet 2430 printer. I am getting an error code 49 4C02. Any idea what the problem is?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a canon pixma mg7520. Just bought it's showing support code 6000. I've tu
I have a canon pixma mg7520. Just bought it's showing support code 6000. I've turned it off and back on, unplug and left it unplugged for 10mins and I get the same issue. Can you help me with this iss… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
I have a Canon MX920 printer and I'm getting a 6000 support
I have a Canon MX920 printer and I'm getting a 6000 support code. I have turned off the printer, unplugged the power supply from the printer and plugged it back it, turned on the printer and I'm still… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have just boght a new Canon MG7100 Printer but when connected
I have just boght a new Canon MG7100 Printer but when connected the right way with power and cable to computer it will not read up the "home" instructions but just comes up with error 6000 and 6001… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I bought a Canon pixma printer MG 5560 all in one & something
I bought a Canon pixma printer MG 5560 all in one & something happened while printing a photo,it stopped & a message came up on printer screen.the turn on switch is flashing so is the yellow stop ligh… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Printer HP Photosmart C5180....printer scans, photocopies,
Printer HP Photosmart C5180....printer scans, photocopies, but will not print documents from my acer laptop. Tried new cable, checked all connections, reinstalled the printed from disk and it still wo… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a hp officejet pro k8600 printer and was printing yesterday,
I have a hp officejet pro k8600 printer and was printing yesterday, and one of the print selected is "stuck" and will not print...I tried to use the "cancel all printing" but nothing happened. After m… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hello My Canon MP830 gives me the message Scanner is
Hello: My Canon MP830 gives me the message "Scanner is not operating correctly". I followed instructions in the User Guide -- turned the printer off and then pulled out the plug from the outlet and wa… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a fairly new mac...big screen...but thats not the problem...I
I have a fairly new mac...big screen...but that's not the problem...I just want to get the printer to stop printing that darn letter and to start printing my other docu=uments it's an HP 4400… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
i just purchased a Canon pixma printer,scan, fax model # MX330.the
i just purchased a Canon pixma printer,scan, fax model # XXXXX the unit is plugged in, the fax line is connected. I pressed the power button and this messge appears, Error 6000 printer error has occur… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I have an HP Officejet 7410 All-in-One that I was using wirelessly
I have an HP Officejet 7410 All-in-One that I was using wirelessly with a MacBook. It has recently stopped printing, although the printer icon shows that the document is printing. What do I need to do… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x