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Printer error code C000. Cannot access inlk cartriges to try…

Customer Question
Printer error code C000...

Printer error code C000. Cannot access inlk cartriges to try to clear them.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Wiill not turn off or respond to commands

Technician's Assistant: When did you last update the printer driver software?

Don't know what that is.

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I just replaced two ink cartriges and the carriage returnewd to the at rest possition and will lnot move from there.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/10/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,122
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Then remove the input paper supply.

Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.

Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan

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Customer reply replied 9 months ago
no results
Customer reply replied 9 months ago
I asked for remote asistance. How long will this take?
Customer reply replied 9 months ago
Answer is not responsive
Customer reply replied 9 months ago
I am getting no help or answers. How long is this process going to take?
Technician: Nathan, Engineer replied 9 months ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

I did not accept the remote support request because this is a hardware matter and cannot be fixed remotely.

What is the actual model number of the printer?

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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