Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Paper jam, there is no paper jamming printer ,I d/c power…

Customer Question
Paper jam, there is...

Paper jam, there is no paper jamming printer ,I d/c power cord from main wall jack get same msg &noisy clicking sound

Technician's Assistant: What's the brand and model of your printer?

Hp office jet j6480

Technician's Assistant: How long has this been going on with your OfficeJet?

Two dads ago, I just had time today to d/c cord

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have not updated anything

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i just want it to print

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 hours by:
12/10/2017
Technician: Md. Sadique, Engineer replied 4 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,581
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 4 months ago

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands, turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still, it doesn't help then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully, this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

Ask Your Own Printers Question
Customer reply replied 4 months ago
I cleaned the rollers with wet applicator, blew forced air on all rollers ,turned printer upside down ,of course i d/c the power from the computer wall jack mainline & the printer line before blowing the air , It did not resolve the problem. I have ordered a new HP printer tonight . I would like a refund ofthe $28:00 . thank you
Customer reply replied 4 months ago
I do not wish to invest any more money, i ordered a new hp printer tonight
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,581
3,581 Satisfied Customers
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,581 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
We were using the HP ink replacement on our HP Officejet Pro
We were using the HP ink replacement on our HP Officejet Pro 6830 model and cancelled it do to bad cartridges being delivered to us. Now that we are back buying them, the printer suddenly had the blue ink cartridge not work anymore. The cartridge is full and aligned. Why does it not get recognized and work? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
I cannot find any info for changing ink in the epson
I cannot find any info for changing ink in the epson workforce WF-3640 … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
I have an HP laser CP1215 and the computer connection does
I have an HP laser CP1215 and the computer connection does not work with my new laptop pavilion. Is there an adapter available? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I recently bought a new HP Office jet pro 6968. The previous
I recently bought a new HP Office jet pro 6968. The previous Hp printer had a black stripe running down the middle of the page. So it was recomended that I toss the old one and buy a new one. I have a… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
INK tank full contact service departmnt, MX882, 2days, last
INK tank full contact service departmnt JA: What's the brand and model of your printer? Customer: MX882 JA: How long has this been going on with your printer? Customer: 2days JA: When did you last upd… read more
Mike Taylor
Mike Taylor
42 satisfied customers
My 8630 HP printers shows error message that the paper
my 8630 HP printers shows error message that the paper feeder is jammed, but no jam is found … read more
Harry
Harry
1,427 satisfied customers
I have an Epson Stylus CX6000. It won't print. The display
I have an Epson Stylus CX6000. It won't print. The display says "Please contact Epson" and give an E-90 code. I called Epson and they just said it was a mechanical problem and referred me to a we sign… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
59 satisfied customers
My printer says it isnot connnected. how do I get it to
my printer says it isnot connnected. how do I get it to connect to computer? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I just changed the black ink cartridge and I don't know how
I just changed the black ink cartridge and I don't know how to make it get lined up. I have the canon pixma 2100. … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
Whenever I send a document through the "air" to my Epson
Whenever I send a document through the "air" to my Epson 640, the default printer directions include a paper size for an envelope. This is not something I can use. It also includes to print in color. … read more
Harry
Harry
1,427 satisfied customers
Canon powershot a496 gives me a "lens error"nd won't extend
canon powershot a496 gives me a "lens error"nd won't extend lens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I have a Epson WP-4530 that I cannot get to scan. It prints
I have a Epson WP-4530 that I cannot get to scan. It prints fine from word docs but with the usb plugged into my MacBook Pro the scanning window always pops up saying I'm not connected. I don't get it… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
My printer .I changed the ink and it stopped working.The
my printer .I changed the ink and it stopped working.The green light and the resume light are flashing … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
My MFC-J475DW printer is not printing very well. USB. Don't
My MFC-J475DW printer is not printing very well. JA: How are you connecting to your MFC-J475DW: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My PIXMA MG5320 printer doesn't seem to be working tonight.
My PIXMA MG5320 printer doesn't seem to be working tonight. I have just written a letter on my Mac, sitting immediately next to the printer, and the printer won't do the job. … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
How do replace the ink cartriges in an hp offfice jet pro
how do replace the ink cartriges in an hp offfice jet pro 5720 … read more
Harry
Harry
1,427 satisfied customers
Printer not printing. Error Code 0x97. ink cartridges are
Printer not printing. Error Code 0x97. ink cartridges are ok. I have turned printer off and on twice. No change. Is it time for a new printer. Printer is WorkforceWF-3640. … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
Nothing prints with the black. How do I do that I have a
do you mean where the cartridge goes in to the holder? I hav wiped down the black … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x