Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

New printer, connect to iMac by cable. not working. Why?

Customer Question
New printer, connect to...

New printer, connect to iMac by cable. not working. Why?

Technician's Assistant: What's the brand and model of your printer?

Canon 922 Pixma

Technician's Assistant: How long has this been going on with your Pixma?

Just now

Technician's Assistant: When did you last update the Operating System (OS) on your model

OSX Yosemite. Latest update

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm a Luddite

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
12/10/2017
Technician: tyroneboman, Technician replied 8 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,539
Experience: Repair and Service Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

Ask Your Own Printers Question
Customer reply replied 7 months ago
I was billed $23 for this? Nothing on your site warned me what was coming. You can have the $5. Refund the $18.
Technician: tyroneboman, Technician replied 7 months ago
I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I get a message saying this printer cant be used with the
i get a message saying this printer cant be used with the current operating system … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Lines are printing i have done a head alignment, deep clean
white lines are printing i have done a head alignment, deep clean and floor clean but they still apprear … read more
Harry
Harry
2,174 satisfied customers
I have a Canon Pixma MX 922--when I was doing my last
I have a Canon Pixma MX 922--when I was doing my last printing, printer stopped, told me to unplug and consult manual (do not have) so, I'm trying you. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Canon MX 922 - Was fine till ink ran low. Replaced all 4
Canon MX 922 - Was fine till ink ran low. Replaced all 4 small cartriges an suddenly got a jam message - 5100. Cartrige holder won't move back to left when door is opened so I can't tell if one is loo… read more
Harry
Harry
2,174 satisfied customers
I just connected my PIXMA MX 922 printer and tried to print
I just connected my PIXMA MX 922 printer and tried to print from my computer and it won't print. a drop down says "The printer is offline" … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
My printer tells me line when I k now everything is plugged
my printer tells me I am Off line when I k now everything is plugged in. This has happened many times and then all of a sudden it starts working again. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a canon Pixma 922. I cannot get my document printed
I have a canon Pixma 922. I cannot get my document printed because it defaults to photo on the top drawer. I have never had this happen before. I have tried to turn it off and wait, but no luck. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a new MacBook computer and need to upload latest
I have a new MacBook computer and need to upload latest software for my Canon pixma 922 printer. Do you have directions … read more
Moses C
Moses C
Bsc
812 satisfied customers
I just got a new iMac and a Canon Pixma Pro 9000 printer.
I just got a new iMac and a Canon Pixma Pro 9000 printer. Have downloaded drivers, but system preferences can't seem to find it when I try to add it to my printers. Printer is on and hooked up to comp… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I need a driver for a Canon MX882 printer. Canon says it
I need a driver for a Canon MX882 printer. Canon says it should be on my iMac running High Sierra V10.13.2./ Please and thank you. … read more
Mr.Med
Mr.Med
1,221 satisfied customers
We have a new Pixma printer, and it connects with my wife's
We have a new Pixma printer, and it connects with my wife's desktop, but not with my MacBook Air laptop. We had a Canon printer before, and I had no problems setting it up. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Just replaced XL and regular Canon Blk ink cartridges. All
Just replaced XL and regular Canon Blk ink cartridges. All lights show they're in correct position. Printer sez it "recognizes" them. All cartridges now print except Blks. Canon model is PYXMA printer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I own a PIXMA MG8120 printer (Serial No. ABYJ28418), which I
I own a PIXMA MG8120 printer (Serial No. ABYJ28418), which I have used happily for several years. I set it up originally as a USB connection for my MacBook Pro and iMac computers. Two days ago I attem… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I bought a Pixma MG3000 today at Walmart, can't connect with
I bought a Pixma MG3000 today at Walmart, can't connect with my Imac and can't find support for that product on your lists.... … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
A few things. I am trying to run the iOS version of Canon
A few things. I am trying to run the iOS version of Canon Print with out any luck. I need to figure out how to set up a wi-fi connection with the Canon_ij_ … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Pixma 922. Unable to use it because apparently it
I have a Pixma 922. Unable to use it because apparently it is no longer ADDED to the list of printers that my laptop can pair up with my Canon. The Canon is the only printer I have.… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have Macbook brought in 2006 and brought a printer at the
I have Macbook brought in 2006 and brought a printer at the same time. The Macbook is a OX S 10.4v1. Unfortunately I can't seem to find a printer that will work in conjunction with this machine. I bou… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Cannon PIXMA iP 4000 is installed on my Apple IMac OS is
My Cannon PIXMA iP 4000 is installed on my Apple IMac OS is OSX 19,6,4. Printer is attached to IMac USB. At attachment IMac automatically loaded driver ip4000. That driver left out a lot of printer us… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x