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I need to connect my epson WF2760 to the network. I had to…

Customer Question
I need to connect...

I need to connect my epson WF2760 to the network

Technician's Assistant: What kind of computer or device are you printing from?

I had to install a new modem, now my epson WF2760 printer isn't working

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/9/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,739
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That is a fairly routine problem, and I know how to instruct you as to curing it, or how to cure it myself.

If you wish I can try remotely connecting to your computer - with your approval only - and see to getting a way worked out through this problem, for a small additional fee.

If you would rather not, then I can also instruct you toward a solution, somewhat more slowly.

Let me know which approach you would prefer, and I will help you as needed.

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Customer reply replied 7 months ago
I have gone as far as entering my password ***** my wifi but I don't know how to save it and continue
Customer reply replied 7 months ago
just tell me what to do
Technician: Russell H., Printer and Office Tech replied 7 months ago

You will need to first determine whether

A. you want the printer on WiFi - but I would guess so! under the circumstances.

B. what Windows version (or Apple/Mac OS X ?) is on your computer: go to

Control Panel

System & Security

System

and tell me the Windows version, and also

whether it is 32-bit or 64-bit as indicated by the 'System Type' entry there.

With that information I can instruct you as to what to do.

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Customer reply replied 7 months ago
you know what I give up!
Technician: Russell H., Printer and Office Tech replied 7 months ago

I could still help you - later, for instance. It can be fixed, I'm sure.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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