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I have a HP OfficeJet Pro 6978. When I try to print a

Customer Question
I have a HP...

I have a HP OfficeJet Pro 6978. When I try to print a solitary check using a carrier page, the carrier page just gets crumpled up & the check isn't printed. I'm wasting a lot of checks. Any suggestions?

Technician's Assistant: What kind of computer or device are you printing from?

An HP running Windows 10

Technician's Assistant: How long has this been going on with your OfficeJet?

Since I just recently bought it. Never had the problem with previous printers.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO, that's it.

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/9/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I've received no response besides yours.
Technician: Harry, Engineer replied 7 months ago

Do you have that issue if you print a normal piece of paper?

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Customer reply replied 7 months ago
No, but forget it. I'll handle it. Don't charge anything further to my credit card.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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