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I'm having difficulty having my HP printer (6510 series)

Customer Question
I'm having difficulty having...

I'm having difficulty having my HP printer (6510 series) print black ink toner from my IMAC. How can I get it to function so I can copy and print documents? It is connected to WI-FI and I've replaced the toner but everything but the black ink toner shows up on paper

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Probably not for awhile. Should I take it into repair at a BesT Buy?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, not really except I'm not really electronically proficient

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/9/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,627
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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