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How do I get my printer to work. It always says Printer

Customer Question
How do I get...

How do I get my printer to work. It always says Printer offline - I have a new computer, but the printer was working for awhile, and the last 4-5 days is has sown this message - printer offline

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I'm not sure I've done that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
12/9/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,076
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 8 months ago

Operating System you are ruining?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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