Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am using HP cartridges but printr says imcompatible. Help.

Customer Question
I am using HP...

I am using HP cartridges but printr says imcompatible. Help

Technician's Assistant: What HP model do you have?

HP Envy 4500

Technician's Assistant: How long has this been going on with your HP printer?

Just now when I tried to change cartiridge

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 7 months ago
I don't have add'l info
Customer reply replied 7 months ago
Are you there?
Answered in 34 minutes by:
12/9/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
I just changed cart and it says incompatiable. Using HP cart
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
ok holding pwr
Customer reply replied 7 months ago
released
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
I just want assist with this issue
Customer reply replied 7 months ago
I plugged pwr back on and still incommpatible
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Hi,I see you have requested remote assistance but this failed to go through. I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the blockRegardsKris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a envy 4500 when I print something half of the page
I have a envy 4500 when I print something half of the page you cannot read it is to faint … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
It refuses to print but does not say why. Don't want to
It refuses to print but does not say why. Don't want to change ink if not necessary … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I got a HP ENVY 4500 for four years. I always use 61XL
I got a HP ENVY 4500 for four years. I always use 61XL cartridges. Suddenly, the printer stopped , telling me that the cartridge is incompatible. I did not change the cartridge before this message app… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
MY hp eNVY 4500 is printing messy and I just changed ink.
mY hp eNVY 4500 is printing messy and I just changed ink. how do you clean the rollers? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer is an HP Envy 4500 print-scan-copy-photo.
My printer is an HP Envy 4500 print-scan-copy-photo. Starting a few weeks ago, whenever I print a page (or pages) the printer stops printing after part of a page, tells me to wait while the ink dries,… read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
HP Envy 4500 - how do I program it to make more than one
HP Envy 4500 - how do I program it to make more than one copy? … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
My printer is telling me that I am not using the correct
My printer is telling me that I am not using the correct cartridges. But I am … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Purhased original HP cartridges and msg states that they are
Purhased original HP cartridges and msg states that they are not authorized with my printer's configuration. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an HP Printer Envy 4500. I printed 20 copies of 25
I have an HP Printer Envy 4500. I printed 20 copies of 25 and then change cartridges. Now nothing will print. … read more
Harry
Harry
3 satisfied customers
I have an HP Envy 4500 printer. My mistake I have changed
I have an HP Envy 4500 printer. My mistake I have changed the language of the of the info appearing in the screen from English to another language which I can't read. How do I restore English? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I just put in a new cartridge and it makes copies ok but
I just put in a new cartridge and it makes copies ok but when I want to print a document from my computer it says I need new toner/ink. Any suggestions as to how to fix … read more
Harry
Harry
3 satisfied customers
HP Envy 4500, wanting to scan a document to my computer to
HP Envy 4500, wanting to scan a document to my computer to email it. Here is want the printer screen has "The scan could not be completed. Please make sure that you configure scan setting on the compu… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It prints out test pages, except alignment page, it makes
it prints out test pages, except alignment page, it makes copies fine. I was attempting to print an index for the spine of a folder and it only prints part of the letters. I also printed, in color, a … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
My hp envy 4500 is no longer printing or scanning and there
My hp envy 4500 is no longer printing or scanning and there a message that say contact hpinstajtink.com can you help with this problem … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I have a new router with a new password, and need to change
I have a new router with a new password, and need to change my password ***** my HP Envy 4500 so I can print. … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I am having trouble preparing my HP Envy printer for the
I am having trouble preparing my HP Envy printer for the printer set-up. I have installed the cartridges, etc. but I'm having trouble with getting back to the English language on the screen. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I installed the printr for HP Officejet 4500 Wireless. The
I installed the printr for HP Officejet 4500 Wireless. The paper feeds through like it is going to print but does not.… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x