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My samsung printer SCX4828FN is printing perfectly but

Customer Question
My samsung printer SCX4828FN...

My samsung printer SCX4828FN is printing perfectly but scanning blanks. No main light but head is moving perfectly from L to R and back. How can I resolve this fault

Technician's Assistant: Is there an error code on your SCX4828FN when you try to scan?

No. completes perfectly but blank

Technician's Assistant: When did you last update the printer driver software?

Last year 2016

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not photo copying as well.

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
12/9/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
beginning of this year 2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 7 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

OK great.

Can you connect it back up and tell me If this has made a difference?

Regards

Kris

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Customer reply replied 7 months ago
Still blank even if I change paper feed (flatbed to feeder)
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Would it be OK to connect and have a look?

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Customer reply replied 7 months ago
I did connect before your server went down and its still not working. Like I said the light is not coming on when scanning or photo copying.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

We can rertry

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Customer reply replied 7 months ago
What should I do next?
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Does it give you the extended code result?

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Customer reply replied 7 months ago
no
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Hi

As you requested another expert this locks me out.

This lock has now been removed

Ready to go

Thanks

Kris

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