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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My Windows 10 laptop updated about 2 weeks ago. Since then

Customer Question

My Windows 10 laptop updated about 2 weeks ago. Since then my Epson NXT430 won't work wirelessly.
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: Wirelessly is the only way I do it
JA: When did you last update the printer driver software?
Customer: Yesterday. I have uninstalled and reinstalled the printer as well
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No Thanks
Submitted: 11 months ago.
Category: Printers
Expert:  Kris R replied 11 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 11 months ago.
About 2 weeks
Expert:  Kris R replied 11 months ago.

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 11 months ago.
Done
Expert:  Kris R replied 11 months ago.

OK can you connect it up please and give it a go now?

Thanks

Kris

Customer: replied 11 months ago.
Trying atest page but nothing is happening
Customer: replied 11 months ago.
Trying aSettings shows Printer Error
Expert:  Kris R replied 11 months ago.

Can you give me the exact error wording please?

Customer: replied 11 months ago.
Printer Status Error
Customer: replied 11 months ago.
I'm in 'Manage your device'
Expert:  Kris R replied 11 months ago.

Are you talking to me on a Windows or mac PC?

Thanks

Kris

Customer: replied 11 months ago.
Windows 10
Expert:  Kris R replied 11 months ago.

Let me know If OK to connect