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The printer keeps coming up with toner error but after

Customer Question
The printer keeps coming...

The printer keeps coming up with toner error but after changing cartridges hasn't made any difference. Will not print

Technician's Assistant: Are you getting any error messages? If so, what do they say?

It says to slide the green tab on drum unit, which I did.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New ones

Submitted: 7 months ago.Category: Printers
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Answered in 59 minutes by:
12/9/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
I fixed it myself. Thank you
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

OK great. What was the issue?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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