Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Hp 4315 cartridge error refer to documentation for

Customer Question
Hp 4315 cartridge error...

Hp 4315 cartridge error refer to documentation for troubleshooting. This is apparently a common error

Technician's Assistant: Did you remove all the tape from the cartridge vent holes? (The tape is usually yellow or some other color.)

This is an product problem caused by cancelling a printing document while in progress.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

I am a computer expert. Tell me something about the unique issue of the 4315 please

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, it is a know product bug

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 16 hours by:
12/9/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,759
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,759
30,759 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
The printer cartridge refuses to load properly. HP Officejet
The printer cartridge refuses to load properly. HP Officejet 4315. The test page is not in alignment. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My printer has stopped printing because I did not replace an
My printer has stopped printing because I did not replace an ink cartridge. Also, as I was reviewing the online instruction manual and it appears there is no battery installed (back of printer). I hav… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I replaced my ink cartridges yesterday, yet today when i try
I replaced my ink cartridges yesterday, yet today when i try to print something, the printer says that there is a problem with the black ink cartridge. "Cartridge Problem: . Refer to device documentat… read more
19matt84
19matt84
Service Technician
62 satisfied customers
The disc I got with my deskjet 990cxi worked O.K., with the
The disc I got with my deskjet 990cxi worked O.K., with the old computer, but doesnt work on Windows 7. How can I get a new compatable disc, or can you tell me how to clean the printheads,as it is pri… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a HP Photosmart C5280 printer. I keep getting a message
I have a HP Photosmart C5280 printer. I keep getting a message when I try to print that says, "check Printer documentation" under the catagory of Printer Cartridges. I downloaded a manual for the prin… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have an HP Officejet 6500 Wireless - all I need to know is
I have an HP Officejet 6500 Wireless - all I need to know is what do the symbles [?] and in the print cartridge screen mean? Thank you.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a HP Laserjet P1006 Ser no.VNB3B42065. Yesterday it
I have a HP Laserjet P1006 Ser no.VNB3B42065. Yesterday it ran out of paper and when I put more in, it won't print anything… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Officejeet 4315 All-in-One printer. The message
I have a HP Officejeet 4315 All-in-One printer. The message is "Cartridge Error" and I cannot get test page to determine the problem. Can you help me with the problem. AJ… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My hp officejet 4200 will not print, on the front screen it
My hp officejet 4200 will not print, on the front screen it says Cartridge Error. It tells me to See product documentation details for information. I did not save any paperwork for the printer cartage… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have a Photosmart D5460 (less than a year) and am now getting
I have a Photosmart D5460 (less than a year) and am now getting the "Ink System Failure" signal. I have done everything the documentation says to do (unplug, turn off, etc.) and it has no effect. Read… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
hi my HP photosmart C6280 all-in-one keeps putting up this
hi my HP photosmart C6280 all-in-one keeps putting up this message Ink system has failed unable to print refer to printer documentation error 0xc18a0001 every time i turn it on what can i do to fix it… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My HP Deskjet 3915 printer will not print. The light continues
My HP Deskjet 3915 printer will not print. The light continues to flash. I have tried unplugging both printer and computer and plugging back in. Have tried to delete all documents from queue; one will… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Hi, My 6 month old HP photosmart C6380 all-in-one has gone
Hi, My 6 month old HP photosmart C6380 all-in-one has gone on strike! Whatever I do, it displays a 'General Printer error' message. This one is coded ox 6101beb. It says 'Refer to printer documentatio… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a C5180 printer with a software problem as far as I
I have a C5180 printer with a software problem as far as I can tell. I get an error message also which is Oxc19a0021. When the printer is turned on it does not go into the start up process. Instead it… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My HP officejet all in One Officejetpro is consistenly telling
My HP officejet all in One Officejetpro is consistenly telling me that there is a problem with my cartridge. I have just a few minutes ago put in two new cartridges. I have removed them and replaced t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my hp deskjet 3740 jammed when printing labels. I removed
my hp deskjet 3740 jammed when printing labels. I removed the paper, but the light kept flashing--unplugged printer, then re-connected--light is constant, however it will not print. Doesn't appear tha… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
My HP 4315 printer keeps telling me Printer Cartridge error.
My HP 4315 printer keeps telling me "Printer Cartridge error. What is the problem? The cartridge was working...then all of a sudden stopped… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
COMPAQ PRESARIO SR5510F, HP OFFICEJET 4315 ALL-IN-ONE.PRINTER.
COMPAQ PRESARIO SR5510F, HP OFFICEJET 4315 ALL-IN-ONE.PRINTER. orange exclamation "!" on all the time says cartridge error. i replaced both. my ink supplier tested it in the store and said there was n… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x