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I have an 8-year-old (I think) Canon Pixma Prop 9500 II

Customer Question
I have an 8-year-old...

I have an 8-year-old (I think) Canon Pixma Prop 9500 Mark II Printer that I have used one or two times. (I bought it because I was retiring and wanted it for scrapbooking and photography projects.) I need to know what should be done to begin using it again.

Technician's Assistant: What kind of computer or device are you printing from?

Dell intel core i5 (is that enough info?

Technician's Assistant: How long has this been going on with your Pixma?

I have done nothing with the printer for at least 7-8 years

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm guessing my computer is 3 years old or less.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Should I locate the manuals for the printer and computer before we go further?

Submitted: 9 months ago.Category: Printers
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Answered in 4 minutes by:
12/8/2017
Technician: UranIT, Network Administrator replied 9 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,583
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 9 months ago

If you like I can walk you thru online via the installation or I can remote into your PC and install it for you. You might need to connect USB cable between PC and printer before the installation

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Customer reply replied 9 months ago
I need to involve my husband and je isn't home right now. I thought the first recommendation would some type of cleaning and purchasing and installing all new ink.. when my husband comes home i will communicate again.
Technician: UranIT, Network Administrator replied 9 months ago

sure.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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