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I have an xp 830 that I need to fax something It is attached…

Customer Question
I have an xp...

I have an xp 830 that I need to fax something It is attached to my wireless system, but says no phone line attached...can I still fax

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

When i tries to fax a documnet

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/8/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,783
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Customer reply replied 7 months ago
okay
Technician: Nathan, Engineer replied 7 months ago

No, you cannot fax in this manner.

The wifi connection is only to link the epson to your computers and the internet. It does not give it a faxing capability.

To send or receive faxes the epson requires a hard wired telephone line connection to a working phone jack.

So you'll need to plug into a landline phone jack with an active line/account for it to work.

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Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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