Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need to know how you would clean where the ink cartridge…

Customer Question
I need to know...

I need to know how you would clean where the ink cartridge goes in

Technician's Assistant: What's the model of your printer?

MP 210

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes the error msg is E 5, and yes I can open my the lid where I put the cartridge in

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really, Thank You

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/8/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,813
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,813
30,813 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I'm getting partial black printing with an Epson WF-2010 -
I'm getting partial black printing with an Epson WF-2010 - printing a test page shows one out of three bands of black, so it prints a couple of lines every inch down the page. It's a brand new black c… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Ran out of black ink. installed a new black cartridge. It
ran out of black ink. installed a new black cartridge. It won't stay in. keeps springing back out and not clicking into place … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
The printer has been doing paper jams. After removing stuck
The printer has been doing paper jams. After removing stuck paper, I opened the door and removed all of the cartridges, Now I can't get the cartridges to go back in place.. HELP!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
A defect ink cartridge (it was leaking) was placed into
A defect ink cartridge (it was leaking) was placed into printer. Now the the printer will not let me get it out. … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,813 satisfied customers
Forgot to pull off tabs on all three color cartridges, so
Forgot to pull off tabs on all three color cartridges, so they wouldn't print, but once the tabs were removed the cartridges all indicated almost empty. What's going on with the ink system... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
After renewing all ink colors I can not get it to print,
After renewing all ink colors I can not get it to print, paper just comes out blank … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I just put a new ink cartridge in # 65 and an orange light
I just put a new ink cartridge in # 65 and an orange light is blinking near # 3 on the panel and the printer wont print what do I need to do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Have message that there is a "printhead problem" Have
Have message that there is a "printhead problem" Have replaced cartridges but message remains … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
Have an HP 7310 all in one printer. error msg says cartridge
have an HP 7310 all in one printer. error msg says cartridge jam, open door, clear carriage jam. When i lift the lid i do not see the cartridges. what do i do? thx, Greg … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My epson et 4r550 stopped responding. No button is
My epson et 4r550 stopped responding. No button is effective, give low black ink but the tank is full. the only mesage i get is paer size does not match, but yes or no button do not work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
The printer is flashing P07 error, and the ink cartridges
The printer is flashing P07 error, and the ink cartridges won´t move to the middle when I open the lid. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I changed the colored cartridges and my black ink level is
I changed the colored cartridges and my black ink level is at 25% but it wont print at all anymore. Just blank pages, … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,813 satisfied customers
HELP!!!! My Canon MX 870 is having a fit. I put new pink ink
HELP!!!! My Canon MX 870 is having a fit. I put new pink ink in it on Friday. When I closed the lid, the ink carrier made a wrenching sound and then stoppped. Since then I keep getting a paper jam mes… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Are u Robert? Did you receive my info. re: Pixma MP 620 USB001with
Are u Robert? Did you receive my info. re: Pixma MP 620 USB001with the LED msg. of "Error B200?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I refilled my 210 cartrige on my cannon MP 240 printer and
I refilled my 210 cartrige on my cannon MP 240 printer and I now get an error signal E-1,4 that has locked up my prinyet. How do I get rid of the error message.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
What can I do to restore my MP 210 printer by Canon The E
What can I do to restore my MP 210 printer by Canon? The E 3 keeps flashing and there is no visible paper jam. Help!… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a canon Pixma MP 210 printer.On loadinga new black
I have a canon Pixma MP 210 printer.On loadinga new black cartridge the printer shows "1"followed by "6" then"E".… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Hi. my brother MFC 210 is unable to print or copy and its telling
Hi. my brother MFC 210 is unable to print or copy and its telling me that the printer is unable to clean and directed me to the troubleshoot manual. The advcie is to wipe down with lint free cloth but… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x