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I have an HP Deskjet 2050 printer, and I changed both the…

Customer Question
I have an HP...

I have an HP Deskjet 2050 printer, and I changed both the black and color cartridges. However, I have an "!" for the copy function, and two blinking ink drops for the color print option with NO ability to print

Technician's Assistant: What kind of computer or device are you printing from?

A HP All in One

Technician's Assistant: How long has this been going on with your DeskJet?

A few days

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1019

Not recently

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
12/8/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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