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Canon Pixma MG7720 Error code 1256 .. i cannot get the

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canon Pixma MG7720...
canon Pixma MG7720 Error code 1256 .. i cannot get the printer to work
Submitted: 7 months ago.Category: Printers
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Answered in 11 minutes by:
12/8/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
Ok
Technician: Suhasini Velu,
 replied 7 months ago

Is it done?

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Customer reply replied 7 months ago
Not yet
Technician: Suhasini Velu,
 replied 7 months ago

Alright, will wait.

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Customer reply replied 7 months ago
Error 6000
Technician: Suhasini Velu,
 replied 7 months ago

Let me check with this.

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Technician: Suhasini Velu,
 replied 7 months ago
  1. Make sure there are no materials which is preventing the paper output tray from moving and that the cassette 1 is inserted properly.
  2. Open the paper output tray and tap OK on the touch screen.

 

  • Remove any physical objects that prevent the tray from opening and turn OFF the printer. Then, turn ON the printer and command printing again.In such a case, remove any physical objects that prevent the tray from opening and turn OFF the printer. Then, turn ON the printer and command printing again.
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Customer reply replied 7 months ago
Ok will try
Technician: Suhasini Velu,
 replied 7 months ago

Thank you and keep me posted with the updates.

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Customer reply replied 7 months ago
Same error keeps coming up
Technician: Suhasini Velu,
 replied 7 months ago

Can you once open the cassette and close it once.

And this is an error that occurs if the lid is not closed properly.

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Customer reply replied 7 months ago
Did that. Tried all kinds of combinations
Technician: Suhasini Velu,
 replied 7 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news if that your printer is outside of warranty ,it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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