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We have just required a Canon MG7760 printer. I am having…

Customer Question
We have just required...

We have just required a Canon MG7760 printer. I am having trouble printing the DL envelopes. The printer says to use cassette 2 - which I did. Everything was going find until I press print. Then cassette 1 kicks in and of course I can't print the envelope. I am older and can't find a way of changing it. Could you please help me with this?

Technician's Assistant: What kind of computer or device are you printing from?

Dell computer

Technician's Assistant: How long has this been going on with your MG7760?

Since I have purchased it about a fortnight ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am sorry I don't understand what that means.

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
12/8/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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