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I have a HP computer and printer. When I try to print a

Customer Question
I have a HP...

I have a HP computer and printer. When I try to print a document from the computer, I get an jam error message. However, an item placed on the printer class to copy will print.

Technician's Assistant: Is your HP printer displaying the error on all print jobs, even after you restart it?

Yes, when trying to print a from the computer. I have restarted it.

Technician's Assistant: When did you last update the printer driver software?

Unsure.

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/8/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,167
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Technician: Richard, Technician replied 7 months ago

Richard

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Richard, Technician
Category: Printers
Satisfied Customers: 47,167
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Experience: Printer and scanner problem resolver for over 15 years

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