Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When i try to print from my computer I get the message the…

Customer Question
When i try to...

When i try to print from my computer I get the message the the HP officejet pro 6830 is in error state.

Technician's Assistant: Is your OfficeJet displaying the error on all print jobs, even after you restart it?

No. It print when I want to copy something.

Technician's Assistant: When did you last update the printer driver software?

Can't remember.

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
12/8/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,909
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 9 months ago
No help needed. I got my printer working just after I made contact with JustAnswer. Please cancel the $ 5 fee on my Visa card. JustAnswer service is no longer needed. Thank you. Paul
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have hp Officejet pro 6830 printer. The printer doesn. I
hello. I have hp Officejet pro 6830 printer. The printer doesn … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I want to copy a legal doc onto a standard page. Officejet
I want to copy a legal size doc onto a 8.5 x 11 page… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Trying to get to scan settings. No but it only scans to jpg
Trying to get to scan settings JA: Is there an error code on your printer when you try to scan? Customer: no but it only scans to jpg and i want pdf JA: When did you last update the printer driver sof… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Cannot get it to print. Hp officejet pro 6830. Just had it
Just had it cleaned up by Best Buy. This week got back and can't get printer to print. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am having trouble getting my hp 6830 to print. I printed a
I am having trouble getting my hp 6830 to print. I printed a copy and nothing after that. The message originally said there was paper stuck in the printer. I checked everywhere but did not find anythi… read more
Harry
Harry
Engineer
2,909 satisfied customers
I am having a connection problem. I am not sure if it is the
I am having a connection problem. I am not sure if it is the computer or the printer. My error says that it is a wireless adapter/access point issue. Running Windows 10 on computer and hp officejet pr… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
I do have a HP Officejet Pro 6830 / I do have a HP Officejet
I do have a HP Officejet Pro 6830/It doesn't print and it is written. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I had to have my printer replaced (HP Officejet Pro 6830)
I had to have my printer replaced (HP Officejet Pro 6830) due to print head problems and your company shipped me a replacement (HP OfficeJet Pro 6835) with no software for the printer. I went online t… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I have just received a replacement printer, type HP
I have just received a replacement printer, type HP Officejet Pro 6830, added the ink and tested the copying process [OK], but I can't seem to be able to print anything. What could I be doing wrong, p… read more
Steve Fishman
Steve Fishman
BA
23 satisfied customers
Thank you. I keep getting error messages. Most recently
Hi Thank you. I keep getting error messages. Most recently printer head … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
HP Office Jet Pro 6830, 6830. "this printer has a problem"
6830. "this printer has a problem" Code 0xc19a0023. 1. I just started to use it again3 months old. a total of about 25 copies in that time … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
The fax function on a new officejet pro 6830 Just installed
The fax function on a new officejet pro 6830 Just installed a refurbished replacement from hp … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
My HP Officejet Pro 6830 is giving me error 0x6100004a.
Hello! My HP Officejet Pro 6830 is giving me error 0x6100004a. There is no paper jam as it has stated. I have unplugged it from the computer, shut if off and on numerous times and nothing works. Help!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My HP Officejet Pro 6830 will not print. It says it is out
My HP Officejet Pro 6830 will not print. It says it is out of paper, but it is not. I have already rebooted it and it printed a test page okay. Still will not print what I need. Calling itself Fax HP … read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
I'm having a problem with my printer, It's new... I bought
I'm using a Macbook Air and connected the USB cable from HP Officejet Pro 6830. I'm trying to print a paper but the print queue for HP Officejet Pro 6830 status says error. I have printed papers on this printer before.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
I have a HP Officejet Pro 6835 When I try to use my printer
I have a HP Officejet Pro 6835 When I try to use my printer the printer tells me that my printhead needs adjusting I have checked the ink cartridges and turned off the printer but this does not help C… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I purchased HP Officejet Pro 6830. I did the installation
I purchased HP Officejet Pro 6830. I did the installation and ran the CD for the software. I am able to print documents from Microsoft Office but not from my email. When I clicked on the HP Support Ic… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
My printer HP OfficeJet Pro 6830 E-All-in-one prin is
My printer HP OfficeJet Pro 6830 E-All-in-one prin is telling me "There is a problem with the printhead." I purchased this printer from Best Buy, in Ocala, Florida on 14 July 2015. What can I do, or w… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x