Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Encryption credentials have expired. Sorry yes epson work…

Customer Question
Encryption credentials have expired ...

Encryption credentials have expired

Technician's Assistant: What's the brand and model of your printer?

Sorry yes epson work force 3620

Technician's Assistant: How long has this been going on with your Epson printer?

Not sure had an update on my computer just recently,

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Scanning has been a problem for a while

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
12/8/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It is not printing. I cannot install recent upgrades. I have
it is not printing. I cannot install recent upgrades. I have a Work Force WF-3620 … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I cannot get my scanner to work but the printer does (epson
I cannot get my scanner to work but the printer does (epson WF 2760) previously when I went to scan ad document and forward it to my computer when i chose 'Computer' my name would appear but now it ju… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a WF-3620 Epson printer that copies okay, prints via
I have a WF-3620 Epson printer that copies okay, prints via hardwire to my Mac computer, but I can't get it to scan. Any solutions? … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
It says error code 0x9A for epson wf-3620. I've restarted it
yes i've restarted it several times but it keeps saying that after restart plus the ink cartridges I removed because had error message with that first … read more
Harry
Harry
Engineer
2,611 satisfied customers
My epson wf-3620 does not print. I have done all the
My epson wf-3620 does not print. I have done all the maintenance steps and still doesn't't work. Ink cartridges are new … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have an Epson WorkForce WF-3620. I have a message "Cannot
I have an Epson WorkForce WF-3620. I have a message "Cannot the following ink cartridge(s). It is showing the black 252XL cartridge. I don't think the cartridge is empty since there was no low level w… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have an epson work force-3620 keep getting a scanner error
have an epson work force-3620 keep getting a scanner error code;0x10 have turn the machine off and on as instructed not working … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Can't find the epson scan icon. Age--about 1 1/2 years
have never tried to get the icon before--didn't need it--then computer was hacked--I took it to an Epson repair place and they fixed it and now I want the icon and can't find it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I loaded the printer when I received it a week or so ago and
I loaded the printer when I received it a week or so ago and all systems worked on my iMac running OS 10.6.8 ... then my computer had a glitch and would not load it's OS until I walked through recover… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Just got my epson wf-3620 out of 6 months storage turn on
just got my epson wf-3620 out of 6 months storage turn on and it gives code 0x97 and doesn't respond to attempts to reset. Not connected to wifi or computer yet … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Where do my scanned documents go for an epson wf-3620? It is
where do my scanned documents go for an epson wf-3620? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I have an Epson Workforce 3620 and I am trying to scan a
I have an Epson Workforce 3620 and I am trying to scan a document and it keep saying select computer and when i do it says error. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Epson Workforce WF-3620: April 2017; I had someone else
Epson Workforce WF-3620: April 2017; I had someone else install my printer as I could not seem to do this myself; I thinkthere may have been a problem with having to manuallyn enteran IP address durin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a epson wf 3620. it is connected to laptop by wifi.
I have a epson wf 3620. it is connected to laptop by wifi. the printer is working but the scanner won't open. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Oye! I have an Epson WF-3620. I cannot get my scanner to
Oye! I have an Epson WF-3620. I cannot get my scanner to work. I have my USP connected to printer and computer and it says "Communication Error". I just moved and had no problem with it before. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
The lcd screen on my epson WF-3620 isn't working.. i've
the lcd screen on my epson WF-3620 isn't working.. i've unplugged the printer multiple times but when I plug it back in and turn it on, the LCD screen does not light up nor work … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have recently had a problem using the scanning icon on my
I have recently had a problem using the scanning icon on my desktop with my all-in-one printer. I had a HP Photosmart printer that I suddenly couldn't use the scanning icon on my desktop for my HP Pho… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to scan something on my Epson Stylus NX420; bought
I am trying to scan something on my Epson Stylus NX420; bought a used I-Mac recently and had my info transferred over. Am getting an error message saying that I need to reinstall the software. Can I u… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x