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I have a XP-830 printer attached to a iMac; except to print…

Customer Question
I have a XP-830...

I have a XP-830 printer attached to a iMac; except to print simple pages, I have not reenable to figure out to scan and save documents. I need your help, I donr

Technician's Assistant: Is there an error code on your XP-830 when you try to scan?

Don't think i am registered

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I want to scan, save document to computer

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/7/2017
Technician: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 722
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Could you tell me if your printer is wired or wireless?

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Customer reply replied 7 months ago
No, thanks.
Technician: John Lohr, Computer Hardware Engineer replied 7 months ago

Would you be able to tell me if your printer is either wired or wireless so I can help you to scan?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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