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On power up, the P800 makes a short noise, then gives an…

Customer Question
On power up, the...

On power up, the P800 makes a short noise, then gives an message on the panel of "Remvoe the paper." Nothing else will happen fter this.

Technician's Assistant: What's the brand and model of your printer?

Epson P800

Technician's Assistant: How long has this been going on with your P800?

30min. I have had the printer for many months.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, I would like to let them know that I cannot see any paper in the machine from any angle even using a flashlight.

Submitted: 9 months ago.Category: Printers
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Answered in 8 hours by:
12/8/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 months ago
Since my card has been charged, I would like to know the answer that will make my printer print.
Customer reply replied 9 months ago
I have not received the answer yet.
Customer reply replied 9 months ago
Don't upsell me, let me know the solution.
Technician: Harry, Engineer replied 9 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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