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I'm having trouble, my printer is not responding, I factory…

Customer Question
I'm having trouble, my...

I'm having trouble, my printer is not responding, I factory reset it, and re installed to no avail

Technician's Assistant: What's the brand and model of your printer?

Mp640 cannon

Technician's Assistant: How long has this been going on with your Canon printer?

About 3 weeks, I've been trying to fix it myself

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

???

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is this going to cost me.

Submitted: 9 months ago.Category: Printers
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Answered in 4 minutes by:
12/7/2017
Technician: Suhasini Velu,
 replied 9 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 9 months ago
Done
Technician: Suhasini Velu,
 replied 9 months ago

How is the printer connected to your computer?

Is it through Wifi or USB?

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Customer reply replied 9 months ago
At this time sub, but I also tried wifi and still did not work
Technician: Suhasini Velu,
 replied 9 months ago

Is there any error messages on the printer?

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Customer reply replied 9 months ago
No, my husband said we can buy a new one a bit more than it will cost to fix it. Thanks
Technician: Suhasini Velu,
 replied 9 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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