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My brother printer mfc-490cw does not print black although…

Customer Question
My brother printer mfc-490cw...

My brother printer mfc-490cw does not print black although it does print black in the copy mode.

Technician's Assistant: How are you connecting to your MFC-490CW: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I just connected to a sight to do just that, but when they wanted financial info, I thought it was a scam.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/7/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,796
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

To be clear, this is a paid support service as well, it is not free and is not covered by the brother warranty.

If you make a copy specifically in black only mode (not auto or color) how does that come out?

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Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
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