Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The paper remained in the feeder roller but there was no…

Customer Question
The paper remained in...

The paper remained in the feeder roller but there was no jammed error message. I can print from the flat bed but not from the feeder on my hp Officejet AIO 7310.

Technician's Assistant: Is your OfficeJet displaying the error on all print jobs, even after you restart it?

No, it just said restart a print job.

Technician's Assistant: When did you last update the printer driver software?

I don't think there are any update driver for Window Vista after 2014.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just want to know how to clear the paper on the feeder roller.

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
12/7/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,909
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I love my 6310 all in one but when it lets me down it does
I love my 6310 all in one but when it lets me down it does so at the most inconvenient time like now! I need to print on glossy paper of postcards and it jams every time what to do?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
A paper jam -- one sheet -- where I need to load paper supply.
A paper jam -- one sheet -- where I need to load paper supply. Space is to narrow for me to reach the jammed sheet and pull it out. Help?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a paper Jam at the rear of the printer which I cannot
I have a paper Jam at the rear of the printer which I cannot reach with my fingers, Is their some way I can remove the paper tray or open a panel at the rear? hp photosmart C7280 all in one.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
HP officejet J4680 we just put in a new ink cart. now we have
HP officejet J4680 we just put in a new ink cart. now we have a paper jam message. No paper jam? What to do!… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
A small peice of paper is jammed in my officejet 6500 printer.
A small peice of paper is jammed in my officejet 6500 printer. I am unable to see where it is and am unable to clear it. How do I get into the rollers where the paper is jammed. Bob Cuthbertson Email … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My printer is model 2575. It keeps saying to clear paper jam
My printer is model 2575. It keeps saying to clear paper jam and there isn't one. We have tried several different things and still the message keeps coming up making the printer unuasable. Any suggest… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have an HP Officejet J4580 keeps cumming up with paper jam
I have an HP Officejet J4580 keeps cumming up with paper jam but no paper jam found have tried reseting printer but still no joy… read more
Dustin Albertson
Dustin Albertson
Director of IT
Bachelor's Degree
22 satisfied customers
my printer is jammed and I dont know how to clear it. it is
my printer is jammed and I don't know how to clear it. it is a 6310 oFFICE jET ALL IN oNE. DAVE… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I purchased an HP OfficeJet J6450 all-in-one printer awhile
I purchased an HP OfficeJet J6450 all-in-one printer awhile back. Yesterday I had a paper jamb. As requested I removed the jambed paper and tried again. Now all the printer will do is grind and grind,… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
I JUST INSTALLED AN HP OFFICEJET 6500 WIRELESS. It printed
I JUST INSTALLED AN HP OFFICEJET 6500 WIRELESS. It printed one page of color dots and then complained that it has a paper jam. There is no paper jammed anywhere. I tried turning it off then on, no luc… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an HP Officejet J3680. Message screen says I have a
I have an HP Officejet J3680. Message screen says I have a paper jam. How do I clear the problem.… read more
Karl
Karl
IT Manager
317 satisfied customers
I have a hp officejet j4580 all-in-one printer. it is jammed.i
I have a hp officejet j4580 all-in-one printer. it is jammed.i was told to pull lever in back to open the printer, but i can't find the lever. how do i open this printer to get the jammed paper out. t… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
I ran a post-it-note through my hp Photosmart All-in-One printer,
I ran a post-it-note through my hp Photosmart All-in-One printer, and am getting a "paper jam" message. I can't find the jam, what else can I do?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Our HP Officejet 6500 Wireless printer has a carriage jam.
Our HP Officejet 6500 Wireless printer has a carriage jam. The printer is 1 month old. Any suggestions? We live in Edwards CO 81632 and there seems nobody in the valley servicing HP Printers.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an HP Officjet 7310xi 3 in 1 machine. When I try to
I have an HP Officjet 7310xi 3 in 1 machine. When I try to fax a document using the document feeder, the scanner light on the flat bed shoots out uncontrolably making a zzzzzzzzzz sound and the machin… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
My All-in-one Printer Hp Officjet J4540 Will not print any
My All-in-one Printer Hp Officjet J4540 Will not print any thing It give a paper jam I can;t fine any paper jam any place… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
Good Afternoon, I have recently purchased a HP Officejet 6500.
Good Afternoon, I have recently purchased a HP Officejet 6500. Today I started recieving an error message "Paper Jam" I have clear all paper from the printer however I have noticed when you lift the m… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor's Degree
755 satisfied customers
I have two HP Officejets. One 7310-all-in-one SN Q3461A & One
I have two HP Officejets. One 7310-all-in-one SN Q3461A & One 6310-all-in one SN Q8060A. Both print fine when printing directly from the computer but have lines when copying. The 7310 has four (4) wid… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x