Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer has suddenly gone out of range of my computer. I…

Customer Question
My printer has suddenly...

My printer has suddenly gone out of range of my computer. I get messages when I try to print ' "Looking for Printer" then "cannot find printer." I have tried rebooting by disconnecting from power then reconnecting, but this has not worked. What do you suggest I do? Cheers, *****: How are you connecting to your printer: wirelessly or by USB?

It's a Workforce-545

Technician's Assistant: When did you last update the printer driver software?

I can't remember ever doing it. Do I search for software online?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 13 minutes by:
12/7/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
It started about 3 weeks ago - but I have been away for two weeks.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
Done, Kris.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

OK can you connect it back up?

Ask Your Own Printers Question
Customer reply replied 7 months ago
it's powered up.
Customer reply replied 7 months ago
What next?
Customer reply replied 7 months ago
Anyone there? Kris?
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Please connect it too the system and give it a try now please..

Ask Your Own Printers Question
Customer reply replied 7 months ago
OK
Customer reply replied 7 months ago
It's still showing 'Communication Error" 'Searching for printer".
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Are you using Windows or mac?

Thanks

Ask Your Own Printers Question
Customer reply replied 7 months ago
Mac - MacBook Pro
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
Ok, Kris: ID: 366 649 899 Password: 8di29q
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Connected

Ask Your Own Printers Question
Customer reply replied 7 months ago
Just printed a sheet I've tried to print a few times. Is it right now, do you think?
Customer reply replied 7 months ago
Still there, Kris?
Customer reply replied 7 months ago
Hi Kris, I just tried another job, and got the same error message as before.
Customer reply replied 7 months ago
Should I get back to you again tomorrow?
Customer reply replied 7 months ago
Ok, Kris, thanks for what you've done. I will try you again tomorrow to see if we can fix my printer. Cheers, Ross
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Sorry it disconnected me, it looks like my connection went down.

Let me know when ready and we can have a look at this again..

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 7 months ago
Hi Kris, can we fix my printer this morning?
Customer reply replied 7 months ago
I will try again later./
Customer reply replied 7 months ago
Hi, Kris, I have managed to solve the problem on my own.Will you arrange the refund for me, please?Thanks for your efforts.Cheers,Ross
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Was it the network reconect I pushed out?

Ask Your Own Printers Question
Customer reply replied 7 months ago
No, it was setting up the device from my computer.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Yes I set the profile and it is in your C drive

Ask Your Own Printers Question
Customer reply replied 7 months ago
All I had to do was reinstall the printer from system preferences.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Yes it must of picked up the new profile I moved for you.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am unable to print anything I have a Epson Workforce 545.
I am unable to print anything I have a Epson Workforce 545 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a problem. Epson printer workforce 545. Model c422a.
Hi, I have 1 problem with Epson work force 545, model c4228. it printed without problem from my chromebook until today. 3 mails were sent, nothing happened. no problem with copy. really upset because i need those emails that suddenly disapearred from my chrome book. i love this printer. what can be done, thanks, lena … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
It's not printing online or offline. I think USB. I'm not
It's not printing online or offline. JA: How are you connecting to your printer: wirelessly or by USB? Customer: I think USB JA: When did you last update the printer driver software? Customer: I'm not… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My Epson NX 430, ever reliable for years just suddenly won't
My Epson NX 430 , ever reliable for years just suddenly won't print and when I check the Print schedule it says Printer not connected, but it is. I have disconnected cables and reconnected. Shut down … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Epson Workforce 545 All in one. Keep getting communication
Epson Workforce 545 All in one. Keep getting communication error and will not print … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Epson Workforce 545 - I replaced the cyan ink cartridge. I
Epson Workforce 545 - I replaced the cyan ink cartridge. I received a "Printer error" message telling me to turn the power off and on again. I did this 3 times. Same message. How do I fix this? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My workforce 545 suddenly stopped printing with full ink and
My workforce 545 suddenly stopped printing with full ink and now the ink tray isn't moving. I need to print. Can you help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm trying to scan a document from my My Epson Workforce 545
I'm trying to scan a document from my My Epson Workforce 545 to attach to an email but I can't get the scanner to give me a copy of the doc. I used to click on the papereclip at top of the email and t… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My printer is a Workforce 545 (network) with a PortName:
My printer is a Workforce 545 (network) with a PortName: EPE3A2C7:Workforce 545. I purchased it in March of 2013. I love it. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a MFC685cw, been trying to connect to my laptop which
I have a MFC685cw, been trying to connect to my laptop which is a Toshiba l55t series with windows 10, keep getting messages ( mfc685 is in an error state) can you help me? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Pearl - (Printer Technician) posted a link -installing
Hi Pearl - Bernie (Printer Technician) posted a link for re-installing the Epson Workforce 545 drivers (etc) for a 65 bit computer running Windows 7, once all Epson software has been removed. I believ… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't get my Epson WorkForce 545 back online. I've restarted
I can't get my Epson WorkForce 545 back online. I've restarted the printer and the computer but that doesn't help. All connections from printer to computer seem to be good.… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have a Macbook Pro computer but operating on the Windows
I have a Macbook Pro computer but operating on the Windows side at the moment. I installed my Epson Workforce 545 and was able to print a couple of times. Then suddenly it didn't work anymore. I can't… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
With workforce 545, unable to print wirelessly from system;
With workforce 545, unable to print wirelessly from system; able to print documents on scanner.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Brother MFC J430w is beeping every now and then. I have
My Brother MFC J430w is beeping every now and then. I have tried finding the info in the book as to why and can't find it. The paper is fine, ink is fine, cord is plugged in. Please help me, Mary… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I am trying to connect my computer to a Lexmark 5600-6600
Hello, I am trying to connect my computer to a Lexmark 5600-6600 Series printer. I keep getting a pop up saying Incorrect Port detected, software settingd not set to USB port. How do I fix this?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
we have a epson workforce 610. I changed the black toner cartridge,
we have a epson workforce 610. I changed the black toner cartridge, closed lid & error message came up-a printer error has occurred. turn power off and then on again. I have done so 3 times. What is w… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I cant print wirelessly from my laptop to my Canon MX410 printer.
I can't print wirelessly from my laptop to my Canon MX410 printer. I installed the wireless driver yesterday and it was printing wirelessy fine. Today when I try to print wirelessly I get a error mess… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x