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Scan attempt results in "cannot communicate" and will not…

Customer Question
Scan attempt results in...

Scan attempt results in "cannot communicate" and will not scan. Epson WF-2750 was purchased today. Printing works ok and wireless connection is the same on the computer as it is on the printer.

Technician's Assistant: Is there an error code on your WF-2750 when you try to scan?

No, it only says communication error.

Technician's Assistant: When did you last update the printer driver software?

I installed the printer today and assume all drivers are there.

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
12/7/2017
Technician: Michelle, Printer Expert replied 8 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,061
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is printer connected to PC..usb or wifi

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Customer reply replied 8 months ago
Wifi
Technician: Michelle, Printer Expert replied 8 months ago

which software are you using to scan

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Technician: Michelle, Printer Expert replied 8 months ago

are you using a Pc or Mac with the printer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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