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This printer has never been set up and connected to my

Customer Question
This printer has never...

This printer has never been set up and connected to my current router. My neighbour asked to borrow it and set it up with his computer with his modum. Now I dont know how to get out of his settings and in to mine

Technician's Assistant: What's the brand and model of your printer?

Brother MFC-J475DW

Technician's Assistant: How long has this been going on with your MFC-J475DW?

Just a day

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday. it was set up with my Mac last year

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am using an HP computer now

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
12/7/2017
Technician: ITCris, Technician replied 8 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 7,018
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

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Technician: ITCris, Technician replied 8 months ago

To reset the network settings on your printer do the following.

  1. On the Printer Press Menu.
  2. Press the Up or Down arrow key to choose Network and press OK.
  3. Press the Up or Down arrow key to choose Network Reset and press OK.

Let me know if this resolves your issue. If it does, please take a moment to rate my service and submit at the top. If not reply back to me.

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ITCris
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 7,018
7,018 Satisfied Customers
Experience: Experience of Installation & Repairs on Printers 6 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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