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I started getting a message that says "Pick Motor

Customer Question
I started getting a...

I started getting a message that says "Pick Motor Stalled-Press"

Technician's Assistant: What's the brand and model of your printer?

Office Jet 8600 Plus

Technician's Assistant: How long has this been going on with your OfficeJet?

Today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

In the last two weeks- im on a mac running 10/13/1

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think thats it- teh HP Device montior keep scrashing as well but I am able to print on my LaserJet 4050N

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
12/7/2017
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,057
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 8 months ago

You started getting a message that says "Pick Motor Stalled PRESS WHAT?"

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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