Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a canon mg7120 printer with a b200 error. Dell. 1…

Customer Question
I have a canon...

I have a canon mg7120 printer with a b200 error

Technician's Assistant: What kind of computer or device are you printing from?

Dell

Technician's Assistant: How long has this been going on with your MG7120?

1 week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
12/6/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,713
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Unfortunately this B200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,713
30,713 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon MX922 printer. Keep getting error code B200.
Hi....I have a Canon MX922 printer. Keep getting error code B200. What do I do? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have Canon MX922 printer for 3 years. It displays B200
I have Canon MX922 printer for 3 years. It displays B200 error. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Have a canon MG7120 (pixma) printer that has started putting
have a canon MG7120 (pixma) printer that has started putting a message on the screen to unplug it and contact service help. with code b200 showing. what does this mean is wrong with it? … read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
I've received an error code "B200) that tells me to contact
I've received an error code "B200) that tells me to contact service center. I'd just about rather buy a new printer. The one I have is a MG5520 that I've had since 4/10/2014 and I have a large stock o… read more
Harry
Harry
2,032 satisfied customers
I am getting the orange lettered support code in the box on
I am getting the orange lettered support code in the box on my canon printer MG6420. It says to contact a support center if turning it off and then turning it on again does not work. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I keep getting Error message B200 on the screen and cannot
I keep getting Error message B200 on the screen and cannot print. I have replaced all the ink cartridges, cleaned the printer heads and still no print. At the point of just going to store and getting … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Canon MC5220 gives me this message: B200- Printer error
My Canon MC5220 gives me this message: B200- Printer error has occurred. Unplug the power cord and contact the service center. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Repair code B200, Canon Mg7120, windows 7 on a pc, Nothing.
Nothing. Happened just now. was ok yesterday. replaced an ink cartridge cyan. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Canon Pixma MG5420 which has worked beautifully 2
I have a Canon Pixma MG5420 which has worked beautifully for over 2 1/2 years with no problem. It uses 5 cartridges; none of them are empty enough to need replacing at this time. I tried to print a do… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Canon MX892 printer connected to my Dell XPS desk
I have a Canon MX892 printer connected to my Dell XPS desk top computer that operates with Windows 7. The printer has operated flawlessly until I got a "trouble message" yesterday. The LED screen on t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Canon MG5320 inkjet printer doesn't work anymore. It was perf
My Canon MG5320 inkjet printer doesn't work anymore. It's 2 years ago and the print is too blurry. When it worked, it was perfect for printing glossy 8 1/2 X 11" product label sheets. I sometimes prin… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Hi, printers shows b200 error code. Have put the power off.
Hi, printers shows b200 error code. Have put the power off. Cartridges did not move to left as usual while power was still on. How do I reach the cartridges manually?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Canon MX860 printer....just started received message/alarm
I have a Canon MX860 printer....just started received message/alarm with the code B200. Any ideas?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My MG5250 has locked up with error code b200 - the LEDs are
My MG5250 has locked up with error code b200 - the LEDs are flashing alternately - nothing I try to do seems to have any result....any advice pls. ?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have error code B200 ON Canon MP620. My location is zip
I have error code B200 ON Canon MP620. My location is zip Read more: I have error code B200 ON Canon MP620. My location is zip - JustAnswer http://www.justanswer.com/printers/6luud-error-code-b200-can… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon MP620 printer and have an error message that
I have a Canon MP620 printer and have an error message that reads B200 on the printer screen window which referred me to the printer manual. The manual suggested turning the printer off, disconnecting… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a Canon printer MP 630. It has never put a foot wrong.It
I have a Canon printer MP 630. It has never put a foot wrong.It has been the best printer that I have ever owned. Yesterday it suddenly stopped working and shows on its led screen Printer error B200. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Cannon MX850 has been very reliable for the 30 months I have
Cannon MX850 has been very reliable for the 30 months I have owned it. Error code B200 is a recent event, like two weeks. Have tried the usual recommendations but to no avail. Could the use of cartrid… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x