Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is my printer. I cant seem to get it to oprint, dell

Customer Question
It is my printer...

It is my printer. I cant seem to get it to oprint

Technician's Assistant: What's the brand and model of your printer?

Dell e310dw

Technician's Assistant: How long has this been going on with your E310DW?

I was printing fine then we lost power and for some reason I had to reinstall the printer and I cant get it to print,\. It does print the test pages if you could just run me through the proper settings please.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 8 months ago
I can't wait for the help right now. I will try back tomorrow
Answered in 14 minutes by:
12/6/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Printers Question
Customer reply replied 8 months ago
I need to leave soon so I will try back again tomorrow. Thank you
Technician: Suhasini Velu,
 replied 8 months ago

Thank you, ***** ***** to me whenever you're available.

I'll respond to ASAP.

Ask Your Own Printers Question
Customer reply replied 8 months ago
I am not home right now but when I do respond back will it cost me additional monet?
Customer reply replied 8 months ago
I should be back around 7 pm
Technician: Suhasini Velu,
 replied 8 months ago

No, it will not.

Ask Your Own Printers Question
Customer reply replied 8 months ago
When I return home that would be ok.
Technician: Suhasini Velu,
 replied 8 months ago

Yes, after returning home please write back,

If am available I'll respond ASAP.

Ask Your Own Printers Question
Customer reply replied 8 months ago
I am available to help now if it is convenient for you. Thank you
Customer reply replied 8 months ago
You already have 36 of my money, why do you need more when nothing has been done yet?
Technician: Suhasini Velu,
 replied 8 months ago

Please ignore any remote assistance offer shown on this page; it's sent by our site and not by me.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Can we proceed with my problem now, I have an hour to spare right now
Technician: Suhasini Velu,
 replied 8 months ago

Okay, Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.Let me know when this is done.

Ask Your Own Printers Question
Customer reply replied 8 months ago
It is unplugged now
Technician: Suhasini Velu,
 replied 8 months ago

After plugging it back in, let me know if the printer is turning on.

If there are any error messages on the printer?

Ask Your Own Printers Question
Customer reply replied 8 months ago
It is plugged back in now but I accidently unplugged my pc. Will take a couple minutes to boot back up. Sorry.
Technician: Suhasini Velu,
 replied 8 months ago

That's okay.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Almost there. The printer is back on and says it is in deep sleep
Technician: Suhasini Velu,
 replied 8 months ago

From the control panel go to General Setup/ Ecology / Sleep Time, when the display reads 1min press the back button and the down button simultaneously.

The display should now say deep sleep. now select Off, and exit back out.

That should disable the Deep Sleep Feature

Ask Your Own Printers Question
Customer reply replied 8 months ago
Sorry my computer is a little slow on rebooting, shouldn't be much longed. Do sorry
Technician: Suhasini Velu,
 replied 8 months ago

It's okay!

You can do that step on your printer and let me know what happens I'll wait.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Ok it says ready
Technician: Suhasini Velu,
 replied 8 months ago

Now please try to print and let me know the status.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Ok the information I want to print is displayed, I click on print and nothing happens. I think something is off in my settings. When it happened before I finally got the right thing but do can't remember what it was.
Technician: Suhasini Velu,
 replied 8 months ago

How's the printer connected to the computer?

Is it through USB or through WiFi?

Ask Your Own Printers Question
Customer reply replied 8 months ago
The printer just printed up a report says my IPv6 is disabled and my proxy. Could these be my problems?
Technician: Suhasini Velu,
 replied 8 months ago

Let me check.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Also IP filter is disabled
Technician: Suhasini Velu,
 replied 8 months ago
How's the printer connected to the computer?Is it through USB or through WiFi?
Ask Your Own Printers Question
Customer reply replied 8 months ago
Sub and everything is fine, I checked. I know it's in my settings somewhere
Customer reply replied 8 months ago
I checked, not sub.all is well in the connection
Customer reply replied 8 months ago
Where do I find the settings on this thing?
Technician: Suhasini Velu,
 replied 8 months ago

Go to the reset menu on your printer, Reset Menu and select Factory Reset

Ask Your Own Printers Question
Customer reply replied 8 months ago
Where do I find that
Technician: Suhasini Velu,
 replied 8 months ago

Try to scroll down the LCD menu

Ask Your Own Printers Question
Customer reply replied 8 months ago
I don't even know where that is
Customer reply replied 8 months ago
How much more will it cost me to have you take control? I am getting very frustrated
Technician: Suhasini Velu,
 replied 8 months ago

No, it should be done by you on the printer, please be patient.

When you go to general setup on the printer what are all options do you see?

Ask Your Own Printers Question
Customer reply replied 8 months ago
It just says deep slerp
Customer reply replied 8 months ago
I may have to leave again. I have a doctor's appointment
Technician: Suhasini Velu,
 replied 8 months ago

can you scroll down below that and check if you could see any other options

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 8 months ago

Oh, okay, write back to me when you are online?

Ask Your Own Printers Question
Customer reply replied 8 months ago
Where do you want me to be
Customer reply replied 8 months ago
I am on general setup right now
Technician: Suhasini Velu,
 replied 8 months ago

Scroll down. an let me know all the options you get

Ask Your Own Printers Question
Customer reply replied 8 months ago
Local language select , resolution density,ecology, panel control, setting lock interface and replace toner
Customer reply replied 8 months ago
will you be here in a couple hours because I really have to get ready here.
Technician: Suhasini Velu,
 replied 8 months ago

Yes, I'll be available.

Ask Your Own Printers Question
Customer reply replied 8 months ago
will it cost me anymore?
Technician: Suhasini Velu,
 replied 8 months ago

No, it will not.

Ask Your Own Printers Question
Customer reply replied 8 months ago
ok i will be back in a few hours then. Thank you
Technician: Suhasini Velu,
 replied 8 months ago

You're Welcome.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I just bought it today. It will print a test page but won't
I just bought it today. It will print a test page but won't print anything else from my computer. Just says, Waiting for job to complete. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Airprint won't work. Brother MFC-440CN Using OPrint. For the
airprint won't work JA: What's the brand and model of your printer? Customer: brother MFC-440CN Using OPrint JA: How long has this been going on with your MFC-440CN? Customer: For the last few days JA… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I need my dell printer to print, my computer can not find it
i need my dell printer to print, my computer can not find it on the network. it works fine from main computer… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
551 satisfied customers
The printer says it is in deep sleep it is a Dell printer
The printer says it is in deep sleep it is a Dell printer E310dw. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Epson Artisan 837 won't print. The ink levels are showing
My Epson Artisan 837 won't print. The ink levels are showing blank when I go through devices and printers. When I go through setup on the Artisan they are mostly full.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an XP-200/ME-301 printer and the Network status light
I have an XP-200/ME-301 printer and the Network status light (green) and the Power light (green) are flashing. I can't print or do anything, how do I fix this?… read more
D.
D.
Associate Degree
76 satisfied customers
I have a problem with a dell v313 printer. It will not print
I have a problem with a dell v313 printer. It will not print in black, and I have deep cleaned the printerhead, replaced the cartridge twice, and have also replaced the printerhead. The cartridges are… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
HP DeskJet F340 All-in-One Printer. Printer starts printing
HP DeskJet F340 All-in-One Printer. Printer starts printing with dark black text. By the end of the one page document the data has faded on the page until it is barely legibile. How do I fix it? Thank… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
for some reason the instructions on my epson dx 6000 has changed
for some reason the instructions on my epson dx 6000 has changed to a foreign languagei have tried un-installing and reinstalling but i cant get it back to english… read more
dennish1274
dennish1274
I.T. Administrator
Vocational, Technical or Trade Scho
57 satisfied customers
I have a Brother DCP-6690CW Printer and cannot get it to work
I have a Brother DCP-6690CW Printer and cannot get it to work as i have lost the internet from it… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
1. My fairly new HL-2270DW printer sometimes goes on strike.
1. My fairly new HL-2270DW printer sometimes goes on strike. Several times recently it has simply stopped printing in the middle of a page. Usually it finishes its job, but every so often it doesn't. … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an HP Photosmart C4780 printer. It has been working
I have an HP Photosmart C4780 printer. It has been working fine, but after having had some problems with my Dell computer, I had the computer restored to its factory settings. Now I cannot get my prin… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Dell Inspiron 530s and a Dell all in one 926. I cannot
I have a Dell Inspiron 530s and a Dell all in one 926. I cannot get my computer to communicate with the printer. I have ninstalled and reinstalled the printer. This seemed to work the first time I did… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Epson NX510 All-in-one printer. I am using it with
I have an Epson NX510 All-in-one printer. I am using it with iMac OS 10.6.4. It worked fine when I first got it, but lately I have to reinstall each time I print. It says it is "off line". I would lik… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
priner prints fine until the last 6inches of paper then a line
priner prints fine until the last 6inches of paper then a line of yellow and black dots appear across the page… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an HP Office Jet J4680 Printer and for whatever reason
I have an HP Office Jet J4680 Printer and for whatever reason it is not printing. It had printed fine previously. The window on the machine indicates a message of "shutting down". It is a new printer … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
How do I get my Dell Printer 720 to recognize my newly installed
How do I get my Dell Printer 720 to recognize my newly installed Comcast.net. that was recently connect on my Dimension B110 series,with upgraded memory to 1.25GB?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My Epson NX400 printer wont print text. I have a new tower
My Epson NX400 printer won't print text. I have a new tower and suspect my Word Perfect is not recognized by the printer for some reason. It still scans, copies and prints photos. I've uninstalled and… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x