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My brother printer says it is offline and I don't know how…

Customer Question
My brother printer says...

My brother printer says it is offline and I don't know how to make it online. I have pulled the plug and waited but when I plugged it back in, it is still offline

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
12/6/2017
Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 7 months ago

May I know the operating system of your computer to which your brother printer is connected?is it windows or Mac?

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