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My printer cycles normally, yet it does not print. I have…

Customer Question
My printer cycles normally...

My printer cycles normally, yet it does not print. I have checked the black ink level and found it to be very high (90 %). I have tried several new cartridges but no print. I have not printed anything since June. Is there something I need to clean to start the ink flowing?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

By UBS

Technician's Assistant: When did you last update the printer driver software?

Haven't in over a year

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only prints faint horizontal lines sometimes

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/6/2017
Technician: Harold Hanna, Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 339
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? Have you attempted any maintenance on the printer aside from changing the cartridges?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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