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It says to remove jammed paper, which I did. Now it says
It says to remove jammed paper, which I did. Now it says jammed inside front. What do I do now? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
503 satisfied customers
I have a MFC-J480DW printer and every time I try to print it
I have a MFC-J480DW printer and every time I try to print it says there is a paper jam. I do what it says, take out the tray pull the green levers, open the back. There is never any paper jammed in it… read more
Ameen Khan
Ameen Khan
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I need something to make my computer print to my MFC-J480DW.
I need something to make my computer print to my MFC-J480DW … read more
David L
David L
Bachelor's Degree
5,401 satisfied customers
Paper jammed. Orange drum clear. Tried holding down one
Paper jammed. Orange drum clear. Tried holding down one lever and then both levers in back. No luck. … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,204 satisfied customers
Brother printer model MFC-J480DW that is stuck in jammed
brother printer model MFC-J480DW that is stuck in jammed paper mode - but there is no paper jam - what to do? … read more
Richard
Richard
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IT Manager, Consultant
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Trying to clear a jammed J480DW printer I was told to pull
Trying to clear a jammed J480DW printer I was told to pull two green levers inside the printer. I did this, and then was told the jam was at the back of the printer, but I could not open the back. Wha… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have recently bought a Brother MFC9335CDW, and all has
I have recently bought a Brother MFC9335CDW, and all has been going well until I had a paper jam today. I opened the back flap, pressed the two green tabs down and that section down. The paper potrudi… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,020 satisfied customers
I send a command to my printer and it pops up "error" contin
I send a command to my printer and it pops up "error" continuously. Whenever this has happened in the past, there has been paper jammed somewhere. Now there is nothing evident. I have a Brother printe… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,204 satisfied customers
When I turn on my MFC-7420 printer it says "Back cover open,
When I turn on my MFC-7420 printer it says "Back cover open, close the back cover" and it won't print. The back plate is closed----what do I do? Mary Ann [email protected] XXX-XXX-XXXX Hannah-cssm41… read more
Colin Vincent
Colin Vincent
Company director/Engineer
City & Guilds 224
650 satisfied customers
We are having another issue with the same printer that you
We are having another issue with the same printer that you helped me with previously. It is now having a paper jam EVERY time a page is printed. It won't even print a single page now.… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have as Brother HL-5250DN printer. When I try to print envelopes
I have as Brother HL-5250DN printer. When I try to print envelopes they come through with multiple creases, which seem to be getting worse as time passes. Is there a way to correct this? Thank you for… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master's Degree
248 satisfied customers
Brother MFC-6890 had a paper jam. When we followed the instructions
Brother MFC-6890 had a paper jam. When we followed the instructions to resolve the jam, we were directed to push up the two green levers to free the DX cover. The DX cover dropped down and is hanging … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,086 satisfied customers
We have a Brother HL-4070CDW laser printer. We have two issues.
We have a Brother HL-4070CDW laser printer. We have two issues. The first is that after we replaced the drum after approximately 9 months of use the indicator light came on after only two weeks saying… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,086 satisfied customers
I have a paper jam in Brothers HL-2140 laser printer. I cannot
I have a paper jam in Brothers HL-2140 laser printer. I cannot move the paper at all. I just replaced the toner, after some difficulty in removing cartridge, and now the paper is jammed. Now I can't g… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
My H-P Officejet Pro L7500 Has had a paper jam. I have removed,
My H-P Officejet Pro L7500 Has had a paper jam. I have removed, as usual, most of it by carefully removing all I can see with fingers and tweezers. However when piecing the sheet together a peiece abo… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
HP 2820 says clear paper jam but there isnt a paper jam.
HP 2820 says "clear paper jam" but there isn't a paper jam. Checked back and top doors. Looked under cartridge. No paper jam.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My MFC-9420CN is suddenly making a very loud noise while printing.
My MFC-9420CN is suddenly making a very loud noise while printing. It sounds like the noise is somehow related to paper transport. How can I troubleshoot and fix it?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
my printer, hp5550, has a paper jam and the back panel has
my printer, hp5550, has a paper jam and the back panel has fallen off. Please tell me hour to clear the jam and replace the part. thanks… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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