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Jammed. I pilled 2 levers. Told jam at back.. Couldn't open…

Customer Question
Jammed. I pilled 2...

Jammed. I pilled 2 green levers. Told jam at back.. Couldn't open back. What do I do now?

Technician's Assistant: What's the brand and model of your printer?

Brother J480DW

Technician's Assistant: How long has this been going on with your J480DW?

Two hours

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Dunno. When ever asked.

Submitted: 9 months ago.Category: Printers
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Answered in 9 minutes by:
12/6/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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