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Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
7,360 satisfied customers
My printer had a paper jam. This had happened before so I
My printer had a paper jam. This had happened before so I knew how to remove the paper. But, I am now unable to close the top. Help! … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
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I need to connect my printer to my computer. model printer
i need to connect my printer to my computer. model printer is hp 6978. can you send me a link to download the driver? my email is cclatouche @yahoo.ca. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,360 satisfied customers
I have a HP Office Jet Pro L7780 and the ADP keeps giving a
I have a HP Office Jet Pro L7780 and the ADP keeps giving a false paper jam error. I have no paper anywhere and have blown air through every compartment. It just started happening yesterday when I try… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
68 satisfied customers
I have an Office Jet Pro model 6978, Trying to download the
i have an Office Jet Pro model 6978, Trying to download the user manual so I can determine why the printer is not working properly … read more
Jeffrey B
Jeffrey B
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I have a new printer it says I have paper jam. I don't know
I have a new printer it says I have paper jam . I don't know how to clear it … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a HP office pro 6978. It was telling me there is a
I have a HP office pro 6978. It was telling me there is a paper jam but not so. I have rebooted & tried everything. It also told me to remove back cover to unjam, but there is no back cover. It now sa… read more
Sheri
Sheri
Bachelor's Degree
836 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Harry
Harry
182 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
400 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Have printer jam and can't get out. HP Jet Pro 6978. Apple
Have printer jam and can't get out. JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: HP Jet Pro 6978 JA: What kind of computer are you printing fro… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
The printer and scanner stopped working on my office jet pro
The printer and scanner stopped working on my office jet pro 6978. It is only 13 months old and I just purchased new cartridges for $114. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,364 satisfied customers
I have an HP Office Jet 8710. It say I have a paper jam but
I have an HP Office Jet 8710. It say I have a paper jam but I cannot find a jam. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,360 satisfied customers
My printer says there is a paper jam and to open the rear
My printer says there is a paper jam and to open the rear access panel. I can't find a "panel" on the back and nothing seems to open up. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,360 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,026 satisfied customers
I have a HP office jet pro 6 And it continues to say that
I have a HP office jet pro 6 And it continues to say that there is a paper jam in the back panel. There is no back panel to open. I haven't been abler to use this product for many months … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Paper Jam in the HP Office Jet Pro 8500A, 8 years, most
Paper Jam in the HP Office Jet Pro 8500A JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model? Customer: 8 years JA: What troubleshooting have you tried? Cust… read more
Yvette
Yvette
Bachelor of Science
54 satisfied customers
I have an HP Office Jet pro k5400. Had a paper jam and removed
I have an HP Office Jet pro k5400. Had a paper jam and removed back panel to clear. No problem with that, but now the yellor light will not clear and the printer will not run. I received a message tha… read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor's Degree
104 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

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Md. Sadique

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Handy--Andy

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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