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My Epson NX 430, ever reliable for years just suddenly won't…

Customer Question
My Epson NX 430...

My Epson NX 430 , ever reliable for years just suddenly won't print and when I check the Print schedule it says Printer not connected, but it is. I have disconnected cables and reconnected. Shut down both computer (Apple) and Printer, to no avail.

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

By cables

Technician's Assistant: When did you last update the printer driver software?

No recall

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Connect me to what or whom?

Submitted: 8 months ago.Category: Printers
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Answered in 8 minutes by:
12/6/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I am very distressed by being deceived into paying for a monthly subscription which I wish to have fully reimbursed and no longer participate. Thank you.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Did you press the start up free trial?

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Customer reply replied 8 months ago
I am very confused at this stage and just want to have no more to do with this system of IT support.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Do you want me to cancel this for you?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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