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Printer XP-235 will not print. Triangle button on far right…

Customer Question
Printer XP-235 will...

Printer XP-235 will not print. Triangle button on far right has red light showing.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I would not know how to - or if that has been done. The printer is seldom used, bought about 1 year ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing else - just want to get operational.

Submitted: 9 months ago.Category: Printers
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
No other information I can offer. I thought I had sent the "offer" to get started.
Answered in 23 minutes by:
12/6/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
This problem has occurred just once - about 1 month ago. I don't use my printer very often, and "give the job away" when bloody problems like this happen. Kris, you are communicating with the complete "computer/IT dummy!
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

That's OK don't worry.

Is it a Windows or MAC computer you're talking to me on?

Thanks

Kris

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Customer reply replied 9 months ago
Kris!I can replace this printer for about A$40. Please refund my Visa payment, and I will look at other options.
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

The remote assistance is optional

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Customer reply replied 9 months ago
I am not able to keep up this communication at present - I should have started the request when I had more time. Thank you for your patience, but I have to quit this now. Please confirm that my Visa account has been refunded.
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

WOuld you like me to park this on hold for later?

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Customer reply replied 9 months ago
Kris
I have been away from my computer (and house) since 6 December. Please refer to my previous comments, as I wish to terminate this dialogue. I have resolved my printer problem myself. Please arrange to refund the Visa payment, as the original request was not fulfilled.
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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