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As of yesterday, I cannot print a document on my computer or…

Customer Question
Ok, so as of...

Ok, so as of yesterday, I cannot print a document on my computer or laptop - both previously connected to my Epson ET-4550. I am receiving a message that says: "a router/access point channel conflict has been detected." I have tried to resign in, I have unplugged the router and the printer. I am at an impass

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is there a possibility that I need to update the software for my printer?

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/6/2017
Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you today!

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Technician: Specialist Sean S., Computer Support Specialist replied 9 months ago

When did this problem start? I believe I know the issue going on here

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Customer reply replied 9 months ago
Please cancel my order/subscription or whatever and do not charge me. Thank you! Jl
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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